Operations Manager France London-based and French-speaker
Operations Manager France London-based and French-speaker
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Job Description
At Fixter were doing things differently. We want to turn the car maintenance industry on its head and we cant do that by following the status quo. To help us deliver on our vision we are looking for a superstar Operations Manager to help us build a hyperefficient scalable operations engine for our UK business.
Reporting into our Head of Operations in this role you will manage our Work Allocation and Customer Support functions for our French market 3 FTEs) and will also be working to solve many of the businesses thorniest problems! The team will all be Frenchspeaking so you must speak French.
If you are looking for a startup role with a broad scope and the potential to have a real impact from day one this is it.
What youll be doing:
You will work closely with our Head of Operations Tom Williams to deliver a wide range of impactful work including:
Maximising the number of orders we complete: The Operations function is responsible for ensuring that as many orders as possible result in work being completed on that customers car. You will be working to minimise all forms of cancellation to ensure we are capturing as much value as possible.
Building a world class Customer Support function: You will be taking on our Customer Support team and will have the opportunity to formulate and deliver a new support strategy from the ground up.
Solving tricky problems and leading projects: As well as team leadership you will be working to solve other complex problems within our business. This work could involve anything from conducting ad hoc analysis for our CEO to leading a project on how we align processes between our teams in the UK and France.
Qualifications :
Are you an ambitious datadriven generalist If so you may be just the person were looking for!
We think the right candidate will tick most of the following boxes:
You are fluent in French.
At least a 2:1 degree from a top university.
3 years of experience including work in consulting a strategy/operations/commercial role at a startup an inhouse strategy function or similar.
Some experience with people management in the past preferably line management but could also be leading projects or similar.
Able to use data to provide well reasoned answers to abstract problems and tell compelling stories that communicate key messages at all levels within an organisation.
Bias for action and delivery obsessed we arent all about strategic thinking were looking for someone with a track record of getting stuff done!
Experienced user of Excel/Google Sheets.
Some experience with SQL and visualisation tools would be advantageous.
Additional Information :
What we can offer:
25 days holiday plus bank holidays.
20 days working abroad allowance.
A genuine passionate friendly and transparent culture (with regular socials expect everything from laser tag to a pub quiz).
Cool offices in the heart of London (Angel).
Flexible hybrid working 3 days per week in the office 2 days per week from home and the opportunity to spend one month a year abroad).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
