IT Shift Support
IT Shift Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To provide support to end users in resolving IT application incident/issue in accordance to sets of procedures (reading code/logs file/ databases)
- Track followup and resolve outstanding cases/ incidents in a timely fashion
- Timely escalation to the application development team or vendors to ensure issues are resolved timely.
- To proactively perform continuous process improvements as applicable
- Creating and maintaining user manuals technical manuals and support documentation according to best practices
- Virtual meeting with senior to eliminate the outstanding incidents about the root cause and resolution
Qualifications :
- Diploma holder or above in Software Engineering/ Computer Science or equivalent practical experience
- Proficiency in basic knowledge in MySQL Query Oracle Microsoft applications
- Ability to speak/read/write Mandarin is essential (To Support China Region)
- 12 years of relevant working experience in manufacturing environment would be an added advantage
- A team player with a strong sense of responsibility and urgency of details
- Fresh graduates are encouraged to apply
- 3 or 4 days work weekly on rotating basis
Additional Information :
Salary Range:
- Starting range RM2400 to RM3200
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
