CRM Technical Delivery Manager
CRM Technical Delivery Manager
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
This role is a Manager (M2 Career Band
Your role as CRM Technical Delivery Manager
The CRM Technical Delivery Manager is responsible for the ongoing management of the platforms data and processes used by the wider CRM executional teams. Working alongside other business owners and agency partners you will be responsible for ensuring that the CRM comms plans and objectives have the appropriate tools and data needed for success.
- HTML content blocks designed for easy reuse by nonhtml developers
- Logic blocks that allow the quick deployment of dynamic panels relevant to every guest
- Creation and maintenance of automated journeys through Braze and HTML development
- Supporting business owners with technical CRM requirements in wider business epics and scoping
- Ensuring CRM campaigns and journeys are optimised for the data and analytics teams to provide accurate and relevant reporting
- Supporting in specific campaign creation through both Braze and HTML deployment
- Implementation and maintenance of APIled 1st and 3rd party data tools to promote relevant comms
- Providing documentation and ongoing training for the wider CRM team to ensure accurate of CRM campaigns
- Provide business and handsonkeyboard support for the implementation and roll out of new CRM channels and agencyled executions
- Lead the business on new innovative or scalable ways to do CRM
- Strong relationships with Braze CSM team to ensure new opportunity and functionality are understood and tested
- Responsibility for the management and development of a team of internal developers as well as managing external developer resource ensuring new campaigns are designed and executed to the highest capability accurately and on time as well as being responsible for QA
What youll bring......
Professional Expertise
- Braze experience preferable (or experience of a similar role with a comparable platform)
- Ability to multitask and manage the delivery of highvolume campaigns at a fast pace interfacing between CRM team data design and developers
- Experience of managing and developing a team of developers
- Proven experience in delivering a high volume of highquality marketing automations that deliver significant benefit
- Confident facilitator clear communicator problem solver and stakeholder manager
- Experience with managing external/3rd party suppliers e.g. Moveable Ink and Validity
- Management of email deliverability
- Analytical capability to interpret campaign KPIs and tactics to improve commercial performance
- You like to keep an eye out for the latest trends and developments in marketing technology and make recommendations to benefit the team
- Experience with creating campaigns with segmentation and personalisation.
- Ability to learn new system features quickly using documentation and instinctive research.
- A good understanding of how design and development combine.
- Prior experience in delivering multiple CRM campaigns and working at pace.
- Ability to work within a team responsible for delivering campaigns across a number of brands driving operational efficiency across the team.
- GDPR/PECR understanding and proven experience in applying data regulations to campaigns.
Technical Expertise
- Strong technical awareness and proficiency particularly with marketing tools such as ESPs and CDPs preferably Braze 3rd party integrations and data delivery flows with the ability to adapt to both strategic and hands on requirements
- Experience with a mix of CRM channels (email push in product messaging etc) and how they are fed with customer data
- Experience with setting up and carrying out failsafe QA processes
- Dynamic email template design and coding Proficient in HTML CSS including using this for building emails (including nuisances of all Mail Clients e.g. Outlook mso variants in code and Gmail)
- Have used 1 or more other languages such as (Java/JQuery PHP AMPScript Liquid etc) for a year or more
- Able to manipulate existing or create from scratch custom code that can help improve efficiency within templates or HTML scaffolding
- Understanding of variables and arrays and have used other languages like PHP / Jquery/Java / Liquid alike
- Understanding of how APIs work and used them for basic code inputs either within websites or email before
- Proficient in JSON including formatting and debugging
- Understanding of SQL to a good level
- Understanding of how databases data tables and rows of tables work within reference to data (SQL Lite MySQL etc)
- Understanding of what IP Addresses do and has managed or worked with deliverability before including knowing about subdomains and how they link to IP Addresses
- Good knowledge of how websites work (e.g. DNS / TXT Files etc / Google UTMs / URL parameters and so on)
- Proficient in Excel for data handling and know the different between CSV and other formats in relation to data and uploading data
- Rounded understanding of how email website app work or can initiate a technical requirement to allow for greater best practices and harmony of product
- Worked with productbased platforms such as JIRA or ADO before
- Creation of documentation using platforms such as Notion or Confluence
- Integrations experience with promotional platforms
- Comfortable with other languages such as PHP Frameworking Ruby Python or other modern variable scripting languages.
- Ideally some experience of working with an integrated DAM
#LIAP1
Additional Information :
Were all about rewarding our teams hard work thats why
Youll receive a competitive salary pension contribution as well as:
- The chance to further your career across our wellknown brands as one of the industrys top apprenticeship providers we can provide training and development at each level of your career.
- Discount of 33 for you and 15 for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount.
- Free employee assistance program mental health wellbeing financial and legal support because you matter!
- Discount of 50 for you and 25 for your loved ones at our Greene King Inns and hotels. so you can enjoy a weekend away without breaking the bank.
- Refer a friend who do you know who could be interested in a new role When they are placed you could be eligible to 1500 for referring them!
- Wagestream access your wage before payday for when life happens.
- Retail discounts Receive up to 30 off at Superdrug exclusive discounts with three mobile along with many more
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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