IT Service Desk Technician
IT Service Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Service Desk Analyst will provide internal staff with firstand secondline technical support. The successful candidate will require an aptitude for working with applications/systems to analyze diagnose and resolve staff problems which may range from straightforward to more complicated technical issues. This role also includes a range of administration duties.
Pay Range $51400 $62900
Principle Responsibilities
- Provide technical support to end users.
- Monitor corporate Service Desk and respond to calls.
- Redirect incidents/problems to appropriate resources.
- Identify incident trends based on calls.
- Monthly reporting of call volumes resolutions and meantime for closures.
- Administer PC systems to include upgrades licensing and patch management.
- Configure and deploy new equipment.
- Administer phone system.
- Work with vendor technical support to resolve incidents.
- Administer asset tracking.
- Other duties as assigned.
Environmental Responsibilities
- Provide space on the facility server for storage of environmental documents.
- Arrange for the EC to have both read and write access to environmental documents on the server.
- Provide other data management support as required.
- Arrange for external technical support where problems cannot be resolved inhouse.
Qualifications :
- A demonstrated ability to work well in a team environment take initiative and work independently under daytoday supervision.
- Possesses technical knowledge and the ability to make sound decisions while driving for continuous improvement.
- Excellent verbal and written communication skills. Must be able to communicate and work effectively with people of varying degrees of IT experience at all levels of the organization internally and externally.
- Excellent analytical and organizational skills.
- Strong commitment to providing worldclass customer service
- Demonstrates Integrity
Education/Experience
- Associate degree or certification in MIS Computer Science or related field.
- Certification in ITIL Foundation is a plus.
- Minimum experience of 12 years in PC administration.
- Minimum experience of 12 years in Apple Mac administration.
- Knowledge of Windows Operating Systems.
- Microsoft Office applications.
- SAP and RF scanning gun setup and maintenance.
- Email systems Exchange preferred.
- Phone Systems AVAYA preferred.
- Knowledge of Active Directory.
- Versatility flexibility and a willingness to work within constantly changing priorities.
- Excellent communication skills.
- Strong work ethic and ability to work independently.
- Strong commitment to customer satisfaction and quality.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
