Agile Product Owner

Location: New Hampshire

Role: Agile Product Owner (Banking or Financial)

Primary Skills: Product Management

Role Description:

The Agile Product Owner (Banking or Financial) must
have at least 10 years of experience. You will be accountable for the
endtoend design for digital sales servicing and marketing of agreed
wealth management products.

Supports the design and delivery of customer digital experiences for a
designated portfolio. Ensures the customer is at the center of plans
designs and development that digitally enables customers. Leverages
customer insights to drive the overall customer experience definition
and prioritization that enables a focus on what matters most to our
customers. Provides product and process expertise to manage the business
and people impacts of work. Works across functions bringing together
stakeholders to integrate technology across multiple channels business
groups geographies and customer segments and ensure alignment with
business goals.

Provides strategic input into business decisions as a trusted
advisor.

Makes recommendations to senior leaders on strategy and new
initiatives based on an indepth understanding of the
business/group.

Acts as a subject matter expert on relevant regulations and
policies.

Develops the business case by identifying needs analysing potential
options and assessing expected return on investment.

Recommends business priorities advises on resource requirements and
develops roadmap for strategic .

Develops and delivers the product vision and roadmap for a defined
digital customer experience and manages the impacts.

Acts as the prime subject matter expert for internal/external
stakeholders.

Designs and produces regular and adhoc reports and dashboards.

Leads change management programs of varying scope and type
including readiness assessments planning stakeholder management
evaluation and sustainment of initiatives.

Leads the of operational programs; assesses and adapts as
needed to ensure quality of .

Leads a selfmanaged agile team focused on a designated customer
digital experience.

Leads the design implementation and management of core
business/group processes.

Provides advice and guidance to assigned business/group on
implementation of solutions; Represents the voice of the customer
for the digital customer experience familiar with customer
feedback/pain points.

Recommends and implements solutions based on analysis of issues and
implications for the business.

Influences and negotiates to achieve business objectives.

Assists in the development of strategic plans; Identifies emerging
issues and trends to inform decisionmaking.

Helps determine business priorities and best sequence for
of business/group strategy.

Supports the of strategic initiatives in collaboration
with internal and external stakeholders (Product Technology
Corporate Support Areas business partners etc.

Builds effective relationships with internal/external stakeholders
including third party suppliers.

Collaborates with internal and external stakeholders in order to
deliver on business objectives.

Builds effective relationships with internal/external stakeholders

Ensures alignment between stakeholders.

Analyzes customer data and information to provide insights and
recommendations.

Gathers and formats data into regular and adhoc reports and
dashboards.

Monitors and tracks customer experience process performance and
other metrics; addresses any issues.

Builds change management plans of varying scope and type; leads or
participates in a variety of change management activities including
readiness assessments planning stakeholder management
evaluation and sustainment of initiatives.

Provides input to the planning & implementation of changes in the
channel operations environment.

Decides how to address requirements/user stories/product needs.

Writes user stories and helps to define requirements.

Supports and build of team deliverables/work streams
within required service level agreements and standards.

Works with development and platform teams to ensure quality and
timeliness of changes into the channel operations environment.

Supports the tracking prioritization and resolution of issues
related to customer digital experience.

Operates at a group/enterprisewide level and serves as a specialist
resource to senior leaders and stakeholders.

Applies expertise and thinks creatively to address unique or
ambiguous situations and to find solutions to problems that can be
complex and nonroutine.

Implements changes in response to shifting trends.

Broader work or accountabilities may be assigned as neede

Responsibilities:

Responsible for alignment of customer experience with other products
channels and propositions.

Responsible for delivery of agreed products in digital channels that
continuously evolve via consumer test and learn and quickly develop into
successful lines of business or experiences.

Has a clear understanding of customer needs market trends and mobile
first technologies and defines a digital strategy that takes these into
consideration.

Responsible for the definition and development of improvement
opportunities across customer experience and digitally native
capabilities.

Refines customer experience for new capabilities in partnership with
other key stakeholders.

Qualifications:

Experience in delivering digital transformation with tangible outcomes
either within financial services industry or other organizations

Experience with User Led Design prototyping working in Agile
environment

Extensive experience with the range of business development activities
including identifying opportunities and developing business cases
defining product or service roadmap engaging a wide range of functional
experts to agree deployment approach and post launch performance
measurement and management

Comfortable with technology including ability to translate business
and customer needs to IT requirements

Exposure to projects that touch a range of technical platforms
(digital mainframe server based etc..

Strong thought leadership and creativity to proactively propose new
business opportunities and resolve issues

Demonstrates flexibly when addressing shifting or competing priorities

Proven ability to build strong relationships across stakeholder groups

Proven ability to influence large teams with direct leadership
authority

Able to share responsibility for key decision making with a team
while accepting responsibility to drive internal decisionmaking
processes.

Ability to effectively influence and communicate across various
business lines and units and at senior levels within the organization.

Excellent at navigating differences of opinions. Experience in
developing and executing customer facing and staff facing communication

Strong analytical and presentation skills

Must have strong Business Analyst skills and be proficient in JIRA
SQL and Office Products etc.

Help to clarify development team questions and provide resolution
support

Leading and facilitating the communication with various IT teams
business customers and other stakeholders to assist in the delivery of
projects

Be delivery focused with ability to pay attention to details and
ensure tasks are completed on time and to the required levels of quality

Strong relationship management and collaboration skills

Strong Written and Verbal Communications skills

Excellent time management and organizational skills with attention to
detail

SAFe Agile Product Owner Project Manager Certifications are preferred
(POPM SA SSM)

Education: Bachelors degree in Computer Science Electrical/Electronic
Engineering Information Technology or another related field or
Equivalent

Experience: Minimum 10 years

PROTOTYPING , JIRA , AGILE , STAKEHOLDER MANAGEMENT , SQL