Project Manager

Job Description

A Digital Banking Manager plays a crucial role in overseeing and
optimizing online and mobile banking services ensuring seamless and
secure experiences for customers. This role involves strategic planning
project management and close collaboration with IT and marketing teams
to enhance digital platforms. By leveraging data analytics and customer
feedback the Digital Banking Manager identifies growth opportunities
drives digital transformation and ensures compliance with industry
regulations. The ideal candidate combines technical expertise with
strong leadership skills to stay ahead of emerging trends and deliver
innovative banking solutions. The Project Manager will play a pivotal
role in orchestrating seamless delivery to its partner banks. You will
lead crossfunctional teams foster collaboration and ensure projects
are executed efficiently and effectively. This role demands a deep
understanding of banking and digital assets excellent project
management skills and the ability to communicate effectively with
various stakeholders. The ideal candidate for the Digital Banking
Project Manager role is a seasoned professional with a Bachelors degree
in Finance Business Administration Information Technology or a
related field and proven experience in digital banking or a similar role
within the financial services industry. They possess a comprehensive
understanding of digital banking platforms and emerging technologies
combined with exceptional project management skills that allow them to
effectively manage timelines budgets and resources. They have a strong
analytical mindset with experience in performance metrics analysis and
user feedback interpretation and are wellversed in regulatory
standards and compliance requirements in the financial sector. This
candidate excels in risk assessment and management has a keen eye for
detail and demonstrates proficiency in troubleshooting technical issues
related to digital platforms. Their ability to develop and execute user
engagement strategies sets them apart as does their expertise in
conducting user interface testing and implementing improvements.
Exceptional communication and collaboration skills enable them to work
effectively with IT development teams and thirdparty vendors. As a
leader they foster a customercentric culture demonstrating
outstanding problemsolving abilities and a proactive approach to
innovation. The ideal candidate is highly organized capable of managing
multiple projects simultaneously and committed to continuous learning
and staying updated on the latest industry trends. Their strong customer
service orientation coupled with skills in training and supporting
internal teams and external users ensures they can handle and resolve
customer inquiries and complaints efficiently. Demonstrated
professionalism integrity and the ability to thrive in a rapidly
changing environment along with effective negotiation and vendor
management skills make this candidate a perfect fit for the role of
Digital Banking Manager.

Requirements

Bachelors degree in Finance Business Administration Information
Technology or a related field.
Proven experience of 10 years in digital banking or a similar role
within the financial services industry.
Strong understanding of digital banking platforms and emerging
technologies.
Excellent project management skills including the ability to manage
timelines budgets and resources effectively.
Experience with performance metrics analysis and user feedback
interpretation.
Familiarity with regulatory standards and compliance requirements in
the financial sector.
Strong risk assessment and management skills.
Proficiency in troubleshooting technical issues related to digital
platforms.
Ability to develop and execute user engagement strategies.
Exceptional communication and collaboration skills to work effectively
with IT development teams and thirdparty vendors.
Strong leadership skills with the ability to foster a customercentric
culture.
Experience in conducting user interface testing and implementing
improvements.
Proficiency in preparing and presenting reports to senior management.
Strong problemsolving skills and attention to detail.
Continuous learning mindset with a commitment to staying updated on
the latest industry trends and innovations.
Customer service orientation with the ability to handle inquiries and
complaints effectively.
Knowledge of digital security best practices and principles.
Ability to provide effective training and support to both internal
teams and external users.
Strong organizational skills and the ability to manage multiple
projects simultaneously.
* Develop detailed project plans including scope timelines and
resource allocation.
* Coordinate with internal teams partner banks and thirdparty vendors
to ensure project objectives are met.
* Monitor project progress and proactively identify and mitigate risks
and issues.
* Cultivate and maintain strong relationships with partner banks and
internal stakeholders.
* Communicate project status risks and milestones to senior management
and project teams regularly.
* Act as the primary point of contact for the clients technology
partners addressing their concerns and ensuring their needs are met.
* Ensure team members have clear roles and responsibilities and provide
guidance and support as needed.
* Oversee the quality assurance and testing processes during bank
implementation to ensure partner solution is meeting regulatory
requirements and industry standards.
* Collaborate with the product development team to implement
improvements and enhancements based on bank feedback.
* Maintain comprehensive project documentation including project plans
risk registers and status reports.
* Generate postproject reports to evaluate the success of the
onboarding process and identify areas for improvement.
* Stay uptodate with banking and digital asset regulations and
compliance requirements ensuring that all project activities adhere to
these standards.

Responsibilities

Oversee the digital banking platforms to ensure seamless operation and
user experience.
Monitor and analyze performance metrics user feedback and industry
trends to improve digital banking services.
Collaborate with IT and development teams to implement new features
and troubleshoot issues promptly.
Manage digital banking projects including timelines budgets and
resource allocation.
Develop and execute strategies to increase user engagement and drive
adoption of digital banking services.
Ensure compliance with regulatory standards and internal policies
related to digital banking.
Conduct regular risk assessments and implement strategies to mitigate
potential threats.
Provide support and training for internal teams and external users on
digital banking tools and services.
Review and update digital banking processes and procedures to enhance
efficiency and security.
Communicate with thirdparty vendors and service providers to manage
contracts and service level agreements.
Prepare and present reports on digital banking performance to senior
management.
Engage in continuous learning and stay updated on the latest digital
banking innovations and technologies.
Address and resolve customer inquiries and complaints related to
digital banking services.
Coordinate user interface testing and improvements to enhance customer
satisfaction.
Foster a customercentric culture within the digital banking team.

PROJECT MANAGEMENT SKILLS