Analyst I Finance Operations
Analyst I Finance Operations
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Job Description
Job Posting Title
Job Posting Title
Analyst I Finance Operations
Job Description
Job Description
Main Responsibilities:
Billing lead for assigned strategic portfolio ensure contractual compliance invoice accuracy claim approval and client payment within agreed payment terms
Work within a team of O2C Analysts (on shore and offshore) tasked with delivering accurate invoices within SLA
Where Client Reports are contractually required ensure these reports are delivered within SLA
Ensure successful receipt of billing data measure and report on quality and timeliness
Analyze review and prepare data in accordance with invoicing / pricing requirements
Billing System Invoice processing according to billing schedule and customer requirements
Quality Assurance preparation of invoice in accordance with checklist and for final review with Account Leads
Respond to internal and external customer invoice enquiries
Present trend reporting data to Billing Consultants and Billing Operations Manager for review
Continual focus on process improvement initiatives of billing processes
SAP Maintenance Configuration of SAP to accommodate client billing requirements Daily management of billing information in SAP WBS Maintenance
Documentation With the support of the O2C Analyst team and Manager finalise working instructions for all core processes
Relationship Management Ensure clear communication with key data providers internal and external customer is at the forefront of delivery. Be open about issues what actions are taken and likely resolution timeframe.
Build a strong relationship and provide data / information where required to the Billing Consultants
Collaboratively identify opportunities for process improvement and establish the most appropriate methodology for their application
Identify scheduling conflicts system issues which can be reviewed for improvement
Contribute to business requirements for system or process change which may extend beyond the Billing Operations Team
Proactively plans and manages the collections activities at a portfolio level including issuing statement of accounts sending reminders and resolving customers queries to ensure timely payment.
Dedicated focus to reducing aged accounts and developing an intervention program to achieve this
Actively participates in Daily Aged Trial Balance meetings providing updates on the status of all invoices for customers in your portfolio
Completes basic account reconciliations for your own customer portfolio as needed
Effectively contributes to Billing and Collections KPI s especially Invoicing Cash and Aged AR related metrics and other DXC financial indicators on assigned portfolio ensuring timely payments of DXC receivables
Uses collections tools and processes to drive resolution of customer issues minimizing write offs and maximizing cash flow
Contributes to performance goals in line with organisational objectives
Applies knowledge of collections systems (GetPaid) processes and portfolio performance to deliver on expectations for receivables aging.
Logs all disputed invoices in Get Paid in a timely manner and follows up each dispute regularly until it is resolved.
Responsible for engaging with both customers internal partners and other O2C resources to escalate and resolve issues for specific customer situations or root cause resolution.
Proposes writeoffs and provisions to the O2C Collections Specialists as needed
Sends requests for refunds and provides updates on the Root Cause field so the O2C Collections Specialist to process in Get Paid
Actively participates in projects to drive improvements in operational efficiencies business models customer payment cycles or solutions for customer receivable issues within the Billing and Collections organization or O2C organization
Completes required training scheduled by DXC and/or O2C management as required.
Participates in all governance related activities at team region and global level to identify specific actions and provide regular status updates.
Carries out all responsibilities in compliance with the Billing and Collections policies and processes audit standards SOX standards and other tax legal contractual or regulatory requirements and best practices
Education and Experience Required:
Typically 3 years of experience in a Billing Credit or Collections.
Beneficial a Degree or Diploma in the areas of Accounting or Business
Knowledge and Skills:
Proactive
Effective business writing skills particular to the market you are supporting
Proven time management and task planning including prioritization critical in ensuring stakeholders and clients held to account for deadlines
Strong decisionmaking skills
Previous experience in the fields of credit or collections
Strong knowledge of accounting principles and DXC internal processes and standards.
Strong people skills you will be working with people at all levels in DXC and client organizations
Good understanding of credit finance and risk mitigation tools.
Strong communication and relationship building skills.
Strong ability to adapt to change
Strong analytical skills
Strong ability to identify issues/risks and effectively escalate for resolution
Strong ability to analyse processes and operational models to drive suggestions for improvements
General knowledge of economic and political environment within the APAC region demonstration by regular review of news to ensure you understand your clients in the APAC market
Strong conflict management skills
Remote Work :
No
Employment Type
Full Time
