IT Support Specialist with French
IT Support Specialist with French
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Job Description
Are you a techsavvy problem solver who enjoys providing highquality customer support Join our team as an IT Support Specialist where youll assist customers with technical issues manage help desk tickets and collaborate with top IT professionals!
Location: Remote (EUbased preferred)
Employment Type: Fulltime
Remuneration: Competitive Salary Benefits
Industry: IT Support Help Desk Technical Assistance
Key Responsibilities:
Customer Support First point of contact for technical assistance via phone & email
Troubleshooting Perform remote diagnostics & issue resolution
Help Desk Ticketing Track & resolve support requests efficiently
System Management Install & configure hardware software networks & peripherals
Active Directory & Microsoft 365 Management Administer user accounts permissions & configurations
Documentation Maintain & update user guides & training materials
Training & Mentorship Coach & train junior Support Specialists
Inventory Management Maintain IT asset records in FreshService
Vendor Collaboration Engage with thirdparty providers for support & escalation
Client Engagement Schedule & manage client appointments & support sessions
Continuous Learning Follow the Microsoft training path & achieve certifications
Team Collaboration Participate in meetings & team activities
Ideal Profile & Requirements:
Degree in Computer Science or IT (preferred)
Experience with Windows & Mac operating systems
Basic knowledge of Active Directory & Microsoft 365 environments
1 years of experience in an IT Help Desk role
2 years of experience in customer service
Bilingual in French & English (Required)
Whats on Offer
Exciting role with a global IT support team
Career development & training opportunities
Collaborative & dynamic work environment
Attractive salary & benefits
If you have a passion for helping customers & solving technical issues apply now!
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Employment Type
Full Time
