Help Desk Technician
Help Desk Technician
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Job Description
A Help Desk Technician is responsible for providing technical support to endusers by troubleshooting and resolving hardware software and network issues. They respond to support requests via phone email or in person diagnosing problems offering solutions and guiding users through technical processes. Help Desk Technicians also escalate complex issues to higherlevel IT staff maintain detailed records of support requests and assist in system maintenance and updates. Strong communication skills problemsolving abilities and technical knowledge are essential for this role.
Employment Type
Full Time
