Italian-Speaking Airline Contact Centre Agent
Italian-Speaking Airline Contact Centre Agent
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Job Description
ItalianSpeaking Airline Contact Centre Agent Malta
Location: Malta Contract Type: Indefinite FullTime 40 hours/week)
Are you a fluent Italian speaker with a passion for customer service Join a dynamic team in the airline industry where youll assist customers with reservations and inquiries via phone social media chat and email. This role offers stability full training and career growth opportunities in an international environment.
Key Responsibilities:
- Assist customers with flight bookings cancellations and servicerelated inquiries.
- Provide support through phone email chat and social media.
- Troubleshoot customer issues and offer effective solutions.
- Ensure an excellent customer experience by maintaining high service standards.
Requirements:
Fluency in Italian (C2 & English (C1
Strong customer service skills from previous experience
Excellent communication skills both written & spoken
Basic technical skills (Microsoft Office: Excel & Word)
Ability to work in a fastpaced environment
A good team player with strong relationshipbuilding skills
Typing speed of at least 25 WPM
Salary & Compensation:
Total Monthly Salary (from 2nd month): Approx. per month plus bonuses
Breakdown:
- 1st Month (Training & Practice): 5.60/hour
- 2nd Month Onwards: 7.61/hour
- After 7 Months: 7.87/hour
- After an additional 6 months (performancebased): 8.34/hour
- Language Allowance (Italian): 85/month
- Performance Bonus (KPIbased): Up to 2500 yearly (eligible after 6 months)
Working Hours & Schedule:
- Monday to Sunday Operating Hours: 07:00 19:00
- Shifts may vary between 4 to 12 hours per day
Benefits:
Full Training provided
Basic Health Insurance (after 6 months)
Career Growth Opportunities
Mobile Plans & Gym Packages
Relocation Assistance (to be discussed during interviews)
Inhouse canteen offering affordable healthy meals
Monthly team events & staff discounts at 50 local businesses
Free onsite parking
Ready to take off in your career Apply now and become part of a leading airline customer service team!
Employment Type
Full Time
