Bilingual Customer Service Representative 100 Remote
Bilingual Customer Service Representative 100 Remote
Posted on :
05-03-2025
Employer Active
1 Vacancy
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Job Description
Bilingual Customer Service Representative Remote
Our client in the insurance industry is hiring two bilingual customer service professionals for their Absence Management Claims Contact Center. This fully remote role open to candidates across Canada offers a supportive team environment and the opportunity to handle client inquiries resolve issues and ensure a positive customer experience.
What is in it for you:
Hourly salary of $22 to $24 based on experience.
5month contract with the potential for permanent employment.
Fulltime position: 37.50 hours per week.
Working hours (EST): Rotational shifts between 8 am and 8 pm Monday to Friday.
Enjoy the flexibility of remote work.
Join a passionate and inclusive team of professionals.
Responsibilities:
Deliver trusted professional and reliable service to clients building customer satisfaction and loyalty.
Provide effective and timely resolution of customer inquiries striving for firstcall resolution.
Maintain quality and productivity expectations to ensure a positive client experience.
Communicate professionally with customers and colleagues maintaining a positive and cooperative tone.
Stay up to date with product industry service and policy changes through ongoing training.
Recommend process improvements to enhance the overall customer experience.
Research issues clarify information and provide solutions or alternatives.
Promote selfservice tools when appropriate.
Other duties as assigned.
What you will need to succeed:
Postsecondary education or high school diploma.
1 year of experience in a customer service administrative or clerical role.
Strong verbal communication skills including telephone etiquette and business writing abilities.
Proficient computer and keyboarding skills.
Ability to multitask and adapt to a fastpaced environment.
Effective listening and problemresolution skills.
Flexibility and adaptability to succeed in a rapidly changing call center environment.
Experience in insurance or healthcare is an asset.
Bilingual in English and French to support clients in both languages.
Excellent written and verbal communication skills.
Why Recruit Action
Recruit Action (agency permit: APprovides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP
Employment Type
Full Time
Key Skills
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