Helpdesk Technician
Helpdesk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer focused providing support for client and infrastructure. Responsible for monitoring maintenance and support of site hardware/software and peripherals including but not limited to server desktop laptop mobile devices network equipment audio visual systems.
Helpdesk ticket triage queue management incident resolution and project tasks as assigned.
Provide remote enduser technical support including installation for hardware / software and peripherals.
Provide support/guidance for End Users regarding O365 applications.
Ensure the required security and patch levels are met and maintained for SCCM antivirus & web filtering on desktops.
Support of mobile devices including iPhone iPad Android Windows laptops and desktops & setup in Intune.
Triage and resolve MFA related issues; ensure users are enabled for MFA as appropriate.
Audio visual system setup and support in corporate business environments.
Maintain asset management of enduser devices (mobile desktops and laptops).
Assist in the management of vendors such as internet service providers cable and satellite TV networking and audio/video.
Troubleshoot and where possible resolve hardware issues relating to infrastructure and client equipment.
Troubleshoot and where possible resolve problems encountered in the use of site systems and desktop applications.
Where onsite/3rd line support is required escalate to local Technical Support
Maintain an uptodate level of knowledge with regards to technology in particular security policies and company standards.
Document actions alterations and procedures to ensure an accurate and accessible record of the current state of the system in Service Now ticketing system.
Assist other members of the IT team when appropriate to complete tasks in the necessary timescale.
Keep abreast of trends in technology and its application to understand current best practice possible alternative solutions and to support problem solving.
Liaise with colleagues utilizing their expertise to solve more complex problems or pass on responsibility to the appropriate support team member.
Continuously assess and communicate the possibility for improvement in support practices.
Assist and perform project work as required.
Perform other reasonably related tasks as assigned by management.
Qualifications :
High School Diploma or GED
Minimum 2 years experience in customer facing support of desktop hardware/peripherals and desktop software systems or relevant combination of education and experience.
Knowledge of the following products/technologies
Office365 (including but not limited to office apps Teams ODfB Power BI)
Windows 10
Preferred Qualifications:
Active Directory
Windows Server 2012 R
Associates/Technical Degree
o or
At least 3 years experience in a technical support role
Microsoft certification MCSE MCE
A understanding of PC hardware
Understanding of ITIL
ServiceNow or other cloudbased Help Desk system
Use of remote troubleshooting tools e.g. Zoho Azure
Able to effectively plan and organize workload.
Able to work under pressure.
Able to use initiative and think outside the box.
Able to develop good working relationships with other teams.
Able to work in a fastpaced and dynamic environment with minimal direct supervision
Additional Information :
Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free 833)and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
