Senior User Researcher - 12 month FTC
Senior User Researcher - 12 month FTC
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Job Description
Were looking for a Senior User Researcher on a 12 month FTC basis to join our Experian Consumer Services (ECS) division of global data group Experian. Were responsible for the directtoconsumer credit business helping consumers take control of their financial health and support their journey through lifes big moments
You will help us to uncover the how why and when of customer needs helping shape and validate solutions. Youll report into the Head of Product Marketing alongside our other researchers and insight managers with a dotted reporting line into our Head of Design this means that youll work with other researchers to connect insights and ideas and being embedded in the design roadmap.
What youll do:
- Design plan and conduct research to provide usercentred recommendations across a range of projects and product areas
- Plan and run qualitative studies including user interviews
- Independently define research objectives and formulate research proposals
- Analyse qualitative and quantitative data to create actionable insights and recommendations
- Work with our other researchers to connect insights and ideas across multiple teams and projects
- Collaborate with product design marketing and other teams to integrate user research findings into our product development process
- Champion usercentred design principles and advocate for the needs and preferences of users
- Raise the profile of the team by identifying and sharing insights and success stories and helping other areas to understand value and contribution
- Democratise research by creating templates and training that allow product managers marketers and designers to run simpler research tasks independently
- Help manage tools building playbooks and maintaining thirdparty relationships
Qualifications :
Qualifications
- Proven knowledge of UX research methodologies and practices
- Handson experience with a range of qualitative and quantitative research methods and techniques
- An understanding of usercentred design principles and their application
- Experience crafting research plans and defining objectives and methodologies
Additional Information :
Benefits package includes:
- Hybrid working
- Great compensation package
- Core benefits include pension bupa healthcare sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Internal Grade: D/EB8
#LIDS1 #LIHybrid
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Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
