Customer Service Manager
Customer Service Manager
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Job Description
Job Title: Customer Service Manager
Salary:per annum
Location: Luton
Are you passionate about delivering exceptional customer experiences and ready to lead a dynamic team If so we have an exciting opportunity for you.
About the Role:
As the Customer Service Manager youll be at the forefront of ensuring our customers receive outstanding service. Youll oversee daily operations mentor a team of customer service representatives and develop strategies to enhance customer satisfaction and loyalty. Your insights will be pivotal in refining our service procedures and policies ensuring we consistently exceed customer expectations.
About the Client:
Our client is a forwardthinking nutrition company committed to making health simple accessible and sustainable. They are one of the strongest and fastest growing companies in the industry. They pride themselves on developing scientificallybacked supplements crafted with the highest quality ingredients. With a rapidly growing customer base they are dedicated to transparency sustainability and delivering products that truly make a difference.
Working Hours:
Monday to Friday
9:00 AM to 5:30 PM.
Key Duties:
Lead and support the customer service team.
Address customer inquiries and resolve issues promptly and effectively.
Develop and implement customer service policies and procedures.
Monitor and analyse customer feedback to drive continuous improvement.
Collaborate with other departments to ensure a seamless customer journey.
Train and mentor team members promoting professional growth.
Oversee onboarding for new hires and provide ongoing coaching to develop team skills and product knowledge.
Track key metrics such as response times and customer satisfaction scores to measure and optimise team performance.
Key Requirements:
Proven experience in a customer service leadership role.
Exceptional communication and interpersonal skills.
Strong problemsolving abilities with a customercentric mindset.
Ability to analyze data and generate actionable insights.
Familiarity with customer service software and tools.
A proactive approach with the ability to adapt in a fastpaced environment.
Employment Type
Full Time
