Clerk Sr
Clerk Sr
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Job Description
We are hiring a Clerk Sr for one of our clients in Phoenix AZ.
Job Description:
- The Court Administration Assistant provides administrative support in a highvolume work environment that requires the ability to multitask use strong organizational and communication skills to provide exemplary service both internally and externally ensuring that the needs of the Court are met effectively.
- Provides excellent customer service to Protective Order Area customers both in person and on the phone.
- Use case management system Domestic Violence Computer Prompt System Protective Order Statewide AZPoint system and other court software to assist customers with case information.
- Directs public to appropriate Court programs resources facilities and outside agencies.
- Review paperwork for completeness; contacts interested parties for missing information notice of hearings and Protective Order related information.
- Uses Outlook Email Microsoft Teams and multiline telephone to maintain effective internal and external communication.
- Schedules contested protective order hearings utilizing the case management system and court interpreter calendar.
- Maintain confidentiality of case sensitive information related to protective order cases.
- Operate and troubleshoot various office equipment such as printers copiers and scanners.
- Perform other duties and special projects as assigned.
Skills Required:
- Principles and processes for providing customer service including customer needs assessment meeting quality standards for services and evaluation of customer satisfaction
Skill in:
- The use of computer applications including spreadsheets databases and word processing software.
- Written and verbal communication with others to convey information effectively
- Providing exemplary customer service
Ability to:
- Learn policies procedures and guidelines established by the Court
- Respond courteously to concerns of the public attorneys and employees
- Use effective time management skills to handle multiple tasks at one time
- Excel in a high volume and timesensitive work environment
- Establish and maintain effective working relationships with others
- Understand and accurately brief oral and written instructions
- Make sound decisions in accordance with regulations policies and procedures
- Work as a member of a team with minimal supervision
- Multitask in a highvolume constant interruption environment
- Work independently or with little supervision
Education Required:
- High school diploma or GED
Experience Required:
- Two (2) years of general clerical or administrative experience OR Combined education and experience
- Qualifications: Postsecondary education may substitute for the experience requirement on a yearforyear basis.
Experience Preferred:
- Previous court or legal experience and substantial customer service
- Bilingual in Spanish/English
- Experience with Microsoft Outlook Microsoft Teams multiline telephone system and copy/fax machine
Work Hours:
- 8:00 am 4:30 pm
Additional Information:
- While performing the duties of this job the employee is required to communicate clearly perceive details of objects that are close by and maintain various physical positions for extended periods such as sitting standing or walking.
- The job may involve using hands for tasks such as typing handling objects or operating tools as well as reaching with hands and arms.
- Occasionally the employee may be required to move or lift objects weighing up to 20 pounds
About Us:
We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.
Employment Type
Full Time
