HVAC Technical Support
HVAC Technical Support
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Job Description
The HVAC Technical Support Specialist at Bathica Corporation provides expert assistance to customers technicians and internal teams by troubleshooting HVAC (Ducted & NonDucted Heat Pump Systems) offering guidance on installation and maintenance and ensuring customer satisfaction through effective problemsolving.
Key Responsibilities
Technical Assistance & Troubleshooting
- Provide remote support via phone email and chat to diagnose and resolve HVAC system issues.
- Guide customers and technicians through system troubleshooting repairs and maintenance.
- Assist with warranty claims returns and replacement parts identification.
Installation & Maintenance Support
- Offer guidance on HVAC system installation configuration and best practices.
- Provide recommendations for proper maintenance to ensure system efficiency and longevity.
Customer Support & Training
- Respond to customer inquiries professionally and promptly.
- Conduct training sessions or webinars for customers and technicians on system functionality and troubleshooting. (Some travel required)
- Maintain technical documentation FAQs and training materials.
Collaboration & Reporting
- Work closely with internal teams (engineering sales and customer service) to address product issues and improvements.
- Document common technical issues and resolutions to enhance support efficiency.
- Provide feedback to the product development team regarding recurring technical concerns.
Product Knowledge & Continuous Learning
- Stay updated on new HVAC technologies product updates and industry trends.
- Participate in training programs and factory visits to enhance technical expertise.
Qualifications :
- Strong knowledge of HVAC systems troubleshooting and repair techniques.
- Excellent communication and problemsolving skills.
- Ability to interpret technical manuals wiring diagrams and schematics.
- Experience with CRM or ticketing systems for tracking customer interactions.
- Minimum 4 years of field experience.
- Certifications (e.g. EPA 608 NATE Red Seal) are a plus.
Additional Information :
Salary Range $70000 $80000
EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
