Payment Scheme Expert Mastercard and Visa

• Full Time
• OnSite Zrich or Remote EU/EFTA/GB
• Citizens of EU/EFTA/GB Only

Established in 2019 and headquartered in Switzerland Rivero is a fastgrowing European company and a Visa Fintech Partner specialising in streamlining payment operations within the highly regulated payments industry. We focus on offering unique SaaS solutions for fraud recovery dispute management and payment scheme compliance.

Rivero strives to stand as a frontrunner in the industry offering bestinclass SaaS solutions that combine innovation with deep expertise. We are looking for an ambitious and driven person to join us for the exciting phase ahead.

Kajo is a scheme compliance solution designed for scheme license holders. It provides customers with greater clarity on which scheme changes are relevant to them helping them stay informed and avoid oversights.

Kajo streamlines the process of assessing the impact of these changes enabling organisations to manage and organise internal efforts more efficiently. With builtin tools for tracking collaboration and reporting Kajo provides a structured path to compliance.

Tasks

In this role you will join our Kajo Operations team leveraging your expertise in scheme compliance to help customers get the most out of Kajo. You will not only analyse the evolving scheme requirements but will actively engage with customers and the payment networks as well as collaborate closely with our product team.

Key Responsibilities/Tasks

• Monitor and evaluate scheme publications (e.g. announcements business news bulletins rulebooks etc.) to understand their impact fully.
• Write guidance on scheme publications that help customers understand how certain changes might affect their business and what to look out for.
• Proactively engage with our customers and help them to establish Kajo as a solution within their organisation.
• Analyse customer usage data to guide them on how to best make use of the tool and work closely with Sales to identify the potential for upsell opportunities.
• Support the product team in defining requirements for new features and improvements both for the customerfacing application of Kajo and the internal user interface.
• Onboard new customers to the Kajo platform. Hold workshops and educate the customer on how to best set up and use Kajo.
• Champion the relationships with the schemes to allow Rivero direct and full access to all publications.
• Contribute and participate in Rivero webinars to share insights with our customers about relevant rule and regulation changes and the Kajo product.
• Build a strong understanding of how the Kajo product operates and how it is best used. Hold training sessions and educate users about how to use Kajo effectively.

Requirements

We value proactive individuals with broad areas of interest and a mindset for getting things done.

• A highly motivated selfstarter with a positive cando attitude and the ability to take ownership and drive things ahead.
• You are resilient and can work well with multiple tasks and topics that are ongoing at the same time.
• You are competent in English. German and other languages are a plus.
• Proven track record as a Scheme Compliance Manager (or similar role) with several years of experience in analysing and implementing rule and regulation changes of payment schemes such as Visa Mastercard Amex JCP Diners Union Pay etc.
• Strong understanding of how Issuers and Acquirers operate and ability to understand and interpret scheme publications to identify their impact.
• Excellent communication and interpersonal skills with the ability to collaborate proactively with crossfunctional teams and communicate complex compliance matters to nontechnical stakeholders and customers.
• You get to the bottom of customer challenges and help guide them towards higher product adoption and usage.
• You can formulate improvements and new feature ideas and turn these into business requirements for our product team.
• You are techsavvy and wellversed in the use of digital tools.
• You are curious and eager to learn and grow.

Benefits

• An international startup culture with room to take ownership and growth opportunities as the company expands.
• Collaborative Workspace in Switzerland: Work from a historic building only two minutes from the Oerlikon station with a park next door and great food/coffee options. Coworking sites in selected cities for our remote people.
• Learn Continuously: Benefit from frequent academy sessions hosted by your peers on various topics that help you both learn and grow.
• Regular social events and biannual onsite company events in Zurich
• DogFriendly Office: Bring your furry friends to the office!
• Flexible Tech Setup: Choose your preferred hardware that best sets you up for success.
• Mobile Allowance: Receive an allowance to cover your mobile subscription costs.
• Ownership Opportunities: Participate in the companys success through stock options.
• Enjoy five extra days beyond your annual holiday allowance to give back to society through volunteering or community work.
• We embrace salary transparency and an openbook policy providing clear insight into the companys performance at any stage.

At Rivero we:

• Act with urgency working in fast iterative cycles to deliver meaningful results quickly. We take initiative and collaborate effectively to keep things moving forward.
• Strive for excellence taking ownership of our work and delivering highquality outcomes. We hold ourselves accountable continuously improve and aim to exceed expectations in all areas across the organisation.
• Embrace growth as both individuals and as a company. We are ambitious openminded and focused on learning from every challenge.Follow an openbook management approach: We are fully transparent sharing not only the information you need to do your job but also providing insights that help you understand how Rivero is doing as a whole. We want to ensure that everyone is equipped to make informed decisions and contribute to our overall success.

Interested

Wed love to learn more about you! Please share a few lines about yourself and why youre excited to join our team along with your CV.