Technology Support Rep II
Technology Support Rep II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technology Support Rep II will be located at the Dominos headquarters in Ann Arbor MI providing effective live Level 1 support for Dominos InStore Operators.
The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software as well as hardware and peripheral equipment (touch screens phones printers etc.) They follow up with our customers to ensure calls are resolved and closed promptly.
Other aspects of the role include:
- Provide support to coworkers to ensure effective sharing of best practices
- Increase knowledge through continuing Dominos Pulse education classes
- Working in our beautiful World Resource Center in Ann Arbor Michigan.
- Ideal candidates will be technically savvy have previous Help Desk experience
- First 3 months of the role will be training and MF 96 EST
Following training must be open to working nights and weekends! Typical shifts include: 8am5pm 9am6pm 10am7pm12am9pm 3pm12am 5pm2am 12am9am
- Onsite Tuesday Wednesday & Thursday
- Pay for the role is $20/hr. plus a 5% bonus
If you are a motivated to get into an innovative and forward thinking company like Dominos we want you!
Qualifications
- 2 years of help desk experience preferred
- Bachelors Degree preferred; not required
- Ability to work nights and weekends is a must!
- Experience with remote support preferred
- Familiarity with basic networking
- SQL experience preferred (reading & executing existing queries)
- Previous telecom and/or networking experience preferred
Qualifications :
What you need to have:
- High school diploma required Bachelors degree preferred
- 12 years of enterprise resource planning system experience
- Strong communication skills both written and verbal
- Strong interpersonal skills
- Detail oriented
- Great problemsolving/investigative skills
- Exceptional customer service skills
- Ability to independently plan organize and prioritize ones own activities
- Persistent work ethic with a positive team player mentality
What makes you stand out:
- Experience with PeopleSoft Finance
- Experience using a Ticketing Management applications (ServiceNow)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
