Payment Operations Senior Specialist NorthAmAPAC

Were looking for NorthAm and APAC Operations Senior Specialists to join our team.: 

This role is a unique opportunity to have an impact on Wises mission by contributing to building and supporting operationally sustainable crossborder products and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. You have the unique opportunity to maintain and improve money movement processes for customers in the USA & Canada. 

Heres how youll be contributing to the Operations Team

• Provide daily support to the stakeholders involved in the launch maintenance and improvement of currencies owned by NorthAm/APAC Squad;

• Maintain consistent and high level execution of recurring responsibilities within the NorthAm/APAC domain;

• Work with Banking Treasury product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;  

• Coordinate new products/partners setup testing and launches from operational side;

• Coordinate central changes communicate with Payment Operations teams collaborate with stakeholders in and outside of the organisation (from Finance to Compliance and beyond);

• Own training communication and documentation of  the NorthAm/APAC Operations domain;

• Act as the first level escalation point on the cases and crisis level within own area handling incidents in your area of expertise;

• Act as first point of contact for NorthAm/APAC currencies  in Payments Operations organisation as well as Product teams.

This role will give you the opportunity to: 

• Make an Impact Youll help to identify and automate manual processes that complicate our customers lives while increasing the efficiency of the whole operations organisation driving us towards Mission Zero!

• Challenge Yourself Youll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams Youll fuel the revolution with your ideas knowledge selfstarter attitude and customer insight which youll use to work with product development engineers and other operational teams to help solve our customers problems!

• Work Globally Youll work closely with internal and external partners and help to figure out ways to make our customers lives better. Were 5000 Wisers with 120 nationalities located in offices from Tampa to Tokyo and much like our product we operate without borders across teams and locations. We get it done!

Qualifications :

• You have excellent written and verbal English skills 

• You are flexible with your working hours to work with teams in different time zones

• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision

• You enjoy owning your work and leading projects. You focus on accuracy are independent and pay attention to every detail and you have a proven track of delivering impactful projects

• You are humble selfaware positive and solutiondriven. You admit when things dont go well and share learning with the team

• You understand operational risks and are able to mitigate them proactively

• Youre a great communicator straight up clear and honest. You can adapt your communication style to different audiences. Youre able to persuade others and you arent afraid to challenge something when you need to

• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. Youre comfortable and composed when either giving or receiving feedback

• Youre proactive and a great relationship builder experienced at working closely with external partners as well as product development teams including product managers and engineers

• Your intellectual curiosity has no limit and this is your guiding light. You have the selfawareness to understand when you dont know something and the humility to learn

• You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

Some extra skills that would be awesome:

• You have worked in a cross border team know their challenges and how to overcome these

• You have payments background 

• You know how to use different processes improvements methodologies 

• You have basic data skills and know where to find the supporting data for your projects

Additional Information :

Hiring Process:

• Application review

• Preliminary call with Recruiter. 

• Take home test

• Interview with the Team

• Starting salary: 2400 EUR gross 

• This is a hybrid role but you can work from almost anywhere in the world for up to 90 days per year
• We offer stock units and please check out our numerous benefits for our Tallinn office here

If youre interested in the position after talking with your team lead please apply by 14th March 5pm EET.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

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