MSP Help Desk
MSP Help Desk
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Job Description
We are a closeknit team of around 15 dedicated professionals who work together to achieve our goals. Our collaborative spirit drives us to continuously improve and acquire new skills keeping pace with the fastevolving IT industry. As our team grows so does our vibrant company culture. We are excited to welcome new team members who share our values of integrity accountability resourcefulness and a strong customer focus. Join us and be part of a team that values teamwork innovation and excellence.
Tasks
We need a seasoned IT professional who thrives on solving technical challenges with precision and creativity. This inoffice position requires someone who is detailoriented highly analytical and able to work independently while maintaining a strong team dynamic.
Requirements
- Provide expertlevel technical support to clients in a fastpaced environment
- Troubleshoot and resolve hardware software and networking issues efficiently
- Document client interactions and technical solutions accurately
- Develop and maintain indepth technical expertise to provide specialized support
Benefits
- Competitive salary and benefits package
- Health Insurance (covered 70% first year/100% after)
- Vision & Dental Insurance
- 401K matching
- PTO
- Birthdays off
- Team events/outings
- Opportunities for professional development and growth
What You Bring:
Proven experience in IT support (Level 2 or 3) backed by handson job experience
Microsoft Windows server Installation & Configuration
Virtual environments HyperV & VMware
Active Directory DHCP DNS etc. troubleshooting skills
Office 365 / SharePoint / Azure
Familiar with different types of firewalls
Installation & Configuration Firewalls & Switches
Network Cabling
Backup & Disaster Recovery
Experience with VOIP systems
Network Security HIPAA & PCI / CyberSecurity compliance a plus
Familiar with RMM suites; preferably ConnectWise Manage & NinjaOne
Strong analytical and technical skills with a problemsolving mindset
Attention to detail and a commitment to resolving issues the right way the first time
Ability to work in a structured professional and onsite team environment
Employment Type
Full Time
