Traffic Control - Dispatcher 2nd shift
Traffic Control - Dispatcher 2nd shift
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1 Vacancy
Job Description
The Dispatcher will demonstrate commitment to achieving the organizations goals and objectives by coordinating and managing the Traffic Control Supervisors/drivers schedules to ensure equipment is picked up and delivered in a timely manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness high levels of diplomacy sound judgment and discretion when dealing with customers and other department staff.
- Provide the highest level of customer service and satisfaction
- Communicate and interact with customers as well as internal team members to ensure proper order status delivery arrangements and service
- Receive any incoming customer service calls
- Schedule and coordinate all service calls and adjust employees daily schedules as required
- Monitor TCS/drivers throughout the day via the dispatch system
- Create the next day schedule ensuring customer needs are met
- Add new customer jobs and tickets to the computer system (Prelude and TCR)
- Confirm rental jobs that have been out for 30 days or more
- Complete a final edit of each job ensuring the ticket has all the required information for billing and payroll.
- Ensure proper equipment is on the ticket by the customers request.
- Interact and communicate in a professional and effective manner with all levels of employees management vendors customers and external partners.
- Proficient with Microsoft Excel and other computer programs.
- Perform other functions as necessary or as assigned.
Qualifications :
- High School Diploma or Equivalent.
- 12 years of traffic control experience; or any combination of education experience and training that provides the desired knowledge skills and abilities preferred.
- Strong leadership skills to ensure TCS/drivers compliance with directions and assignments.
- Basic understanding of the geographical area and mapping programs to facilitate efficient routing.
- Proficient with or able to quickly learn dispatch and recordkeeping systems.
- Ability to work independently with little instruction and adapt to change at a fast pace and under pressure.
- High integrity and a strong work concept.
- Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
- A high degree of energy selfmotivation and flexibility.
- Proven ability to work collaboratively with others.
- Excellent communication and time management skills.
- Strong work ethic with a professional positive attitude.
Additional Information :
- A highachieving gregarious and wellrespected team
- Benefitseligible 1st of the month following hire
- 401(k) offered
- Paid Time Off & Paid Holidays
- AWP named one of Americas Greatest Workplaces 2023 for Diversity
The base pay offered will take into account internal equity and also may vary depending on the candidates geographic region jobrelated knowledge skills and experience among other factors.
The schedule for this role will be 2nd shift (12:30pm till 9:00pm)
The pay for this role ranges from 45k51k
AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
