Director Crew Communications
Director Crew Communications
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Job Description
Your Role at Raising Canes:
The Director of Crew Communications plays a key role in our multifunctional internal communications department with a specific focus on written communications. This role is responsible for implementing strategic communication programs and content to build and strengthen the companys voice to our entire internal community with specific focus to our restaurants but also including our Restaurant Support Offices (RSOs) and Franchise Partners. This position collaborates with a multitude of crossfunctional departments and all levels of leadership representing communications on all new and existing projects within the restaurant and support office scope. This position will serve as a primary ambassador for the internal brand managing a small team and developing tools and programs that ensure all communications shared are consistent with the brand identity of the organization effective for our Crew and fully aligned with Raising Canes mission values and goals. This role supports the Senior Director and ensures content adheres to Raising Canes high standards.
Your Impact and Responsibilities:
- Partners with the Senior Director of Crew Communications to develop and lead the execution of the departments support of Canes mission values goals and brand identity
- Exhibits excellent judgment and creative problemsolving skills including negotiation and conflict resolution skills
- Demonstrates superior management skills and the ability to influence and engage leadership direct reports and peers
- Builds and fosters collaborative relationships with other departments within the organizationbased on open and twoway communicationsto stay informed of new initiatives and provide communications support for change management culturebuilding and continuous improvement
- Facilitates consistent exchange of information and alignment of efforts with operational and program communication teams to optimize planning and outreach
- Provides internal communications expertise advising a broad range of internal constituents on the most effective and efficient methods of achieving their communications goals
- Leads a productive partnership with our Restaurant Excellence department and fieldbased teams to coordinate and drive the effectiveness of internal communications
- Oversees the execution of all internal communication materials and programs
- Tracks and measures all levels of engagement
- Oversees the daytoday activities of the communications function including budgeting planning and crew development
- Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality
- Mentors and develops crew using a supportive and collaborative approach on a consistent basis
Qualifications :
Requirements for Success:
- 10 years of communications experience required with an emphasis on field or internal communications
- Experience in quick service food or beverage brand
- Highly collaborative style; experience developing and implementing communications strategies
- A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently
- Relationship builder with the flexibility and finesse to manage by influence
- High energy maturity and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels
- Selfstarter able to work independently and entrepreneurial in a fastpaced environment
- Energetic flexible collaborative and proactive; a leader who can positively and productively impact both strategic and tactical initiatives
- Detailoriented organized and able to manage multiple priorities that may be constantly changing
- Must maintain confidential information
- Able to work out of the Dallas Restaurant Support Office located in Plano TX full time
- Capability to travel 10% of the time requiring overnight stays and occasional weekend travel based on calendar of events
- Bachelors degree required emphasis on Communications Journalism and/or Public Relations Masters degree preferred
Additional Information :
All your information will be kept confidential according to EEO guidelines.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
