Application Support Tech Lead

We are looking for an Application Support Tech Lead to work within our application support team. The Application Support Tech Lead is responsible for leading technically a team of engineers in providing application support and maintenance services. This role involves troubleshooting resolving technical issues ensuring system stability and performance and collaborating with various teams to deliver excellent service to endusers. The ideal candidate possesses strong technical skills leadership qualities and a proactive approach to problemsolving

Main Tasks & Responsibilities:

• Provides guidance on technical issues identifies areas for process improvement and proposes solutions to improve efficiency and quality.
• Develops and delivers presentations and training sessions on technical topics as well as provides mentoring and coaching to other team members to help them develop their technical skills.
• Collaborates with other teams within the organization to develop integrated technical solutions.
• Collaborates with product owners and business analysts to understand business requirements and translate them into technical solutions.
• Identifies and resolves complex technical issues and defects as well as conducts technical feasibility studies to assess the viability of proposed solutions (if applicable).
• Collaborates with managers and experts to align technology initiatives with overall business goals.
• Contributes to the development and implementation of technical best practices in Natixis.
• May participate in industry conferences and events and stays up to date with emerging technologies and trends.
• May be responsible for the coordination of resources and/or for the informal and functional coordination of technicians with less seniority.
• Technical Leadership: Guide mentor and motivate a team of application support engineers. Delegate tasks monitor performance and provide regular feedback and coaching.
• Incident Management: Oversee the incident management lifecycle from initial reporting to resolution and root cause analysis. Ensure adherence to service level agreements (SLAs) and prioritize critical incidents.
• Problem Management: Proactively identify and address recurring application issues. Conduct root cause analysis implement preventive measures and collaborate with development teams on permanent fixes.
• Application Monitoring: Utilize monitoring tools to proactively identify performance bottlenecks and potential issues. Implement monitoring strategies and optimize system performance.
• Technical Expertise: Provide advanced technical support for complex application issues. Troubleshoot and resolve escalated problems involving other teams as needed. Maintain indepth knowledge of supported applications.
• Collaboration: Work closely with development infrastructure and business teams to ensure seamless application support and facilitate efficient communication.
• Documentation: Maintain comprehensive documentation for supported applications including troubleshooting guides knowledge base articles and system configurations.
• Continuous Improvement: Identify areas for improvement in application support processes and implement best practices to enhance efficiency and effectiveness. Explore and implement automation opportunities.

Training: Provide training to team members on new applications technologies and support procedures. Crosstrain team members to ensure adequate coverage and knowledge sharing.

Qualifications :

• Bachelors degree in Computer Science Information Technology or a related field.
• 5 years of experience in application support or a related technical role.
• Strong technical skills in relevant areas such as ControlM CFT Tomcat IIS Zabbix Grafana databases Windows and RHEL OS Grid Computing Python PowerShell.
• Experience with ticketing systems monitoring tools and other support technologies.
• Excellent problemsolving and analytical skills.
• Strong communication interpersonal and leadership skills.
• ITIL certification a plus..

Other Requirements:

• Good level of English minimum B2 (mandatory);
• DevOps mindset;
• Ability to keep up with a demanding and fastpaced environment;
• Ability to work under pressure and manage multiple priorities.
• Willingness to learn and evolve;
• Ability to work in a team.

Remote Work :

No

Employment Type :

Contract