Credit Card Resolution Agent ZR20335JOB
Credit Card Resolution Agent ZR20335JOB
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45000 - 45000
1 Vacancy
Job Description
This is a remote position.
Schedule:
- 40 hours per week Monday through Friday with flexible shifts between 7 AM to 5 PM Pacific Time
Client Timezone: Pacific Time
Client Overview
Step into the world of financial problemsolving with our client a leading company in the credit resolution industry. This innovative organization is dedicated to helping individuals navigate complex financial situations and find pathways to financial stability. With a commitment to ethical practices and customercentric solutions our client stands at the intersection of finance and compassionate service. They leverage cuttingedge technology and datadriven strategies to provide personalized resolution options for customers facing credit card challenges.
Job Description
Embark on a rewarding career as a Credit Card Resolution Agent and become a financial lifeline for those in need! In this dynamic role you ll be at the forefront of helping individuals overcome credit card debt and regain financial stability. You ll utilize your negotiation prowess and financial acumen to craft tailored solutions for a diverse range of customers. This position offers a unique blend of problemsolving customer service and financial strategy allowing you to make a significant difference in people s lives. You ll develop expertise in credit policies negotiation techniques and financial regulations while working in a supportive growthoriented environment. Join us in this challenging yet fulfilling role where every day brings new opportunities to transform financial distress into hope and resolution.
Responsibilities
- Engage in both inbound and outbound calls providing a lifeline to customers grappling with credit card issues
- Craft innovative settlement strategies and payment plans balancing the needs of customers and creditors
- Become a beacon of clarity explaining complex credit card policies and resolution options in easytounderstand terms
- Maintain meticulous records of customer interactions and resolutions in our advanced CRM system ensuring continuity of care
- Strive to surpass performance metrics while never losing sight of the human element in each interaction
- Collaborate seamlessly with other departments to provide holistic support and explore all possible avenues for customer assistance
- Stay abreast of financial regulations and industry trends to provide cuttingedge solutions
- Transform challenging conversations into positive outcomes helping customers see a path forward
Requirements
- Strong negotiation skills with the ability to find winwin solutions in complex situations
- Experience in sales debt collection or financial services (23 years preferred) with a track record of successful resolutions
- Exceptional emotional intelligence and the ability to remain calm and professional in highpressure scenarios
- Sharp problemsolving and critical thinking skills with the ability to analyze financial situations quickly
- Solid understanding of financial regulations and credit card industry practices (we ll provide ongoing training to keep you uptodate)
- Unwavering commitment to ethical standards and customer privacy
- Excellent verbal and written communication skills with the ability to explain complex concepts simply
- Proficiency in using CRM systems and financial software
- Ability to work independently while also contributing to a team environment
- Adaptability to handle a diverse range of customer situations and financial scenarios
- Commitment to continuous learning and professional development in the everevolving financial sector
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Employment Type
Full Time
