Customer Service Representative
Customer Service Representative
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Job Description
LOOKING FOR CANDIDATES WITHIN SOUTH AFRICA REGION
Position : Customer Service Representative
Work Hours (Client) : Fixed hours following UK time initially with potential flexibility in the future.
Holidays : SA Holidays
Location of Search: South Africa
Company/Client Overview:
The client is a performancedriven wellness brand built for those committed to For the Long Run whether in sport health or life. Rooted in a mission to break the quickfix mentality we create highquality sciencebacked supplements to fuel endurance recovery and resilience. From elite athletes to everyday runners our products are crafted to help people go further push harder and perform at their best. Inspired by nature and propelled by science The client is more than just a brand; it’s a movement a mindset and a commitment to sustainable performance.
Join our highgrowth dynamic company as we strive to become a leading brand in sports nutrition.
Duties and Responsibilities:
This role handles customer inquiries across multiple channels including phone email social media and WhatsApp. In addition to providing excellent customer support this role will also oversee customer interactions on social media platforms ensuring prompt responses and fostering positive engagement.
This position is designed to transition into a leadership role where the candidate will eventually lead and manage a team of customer service representatives.
- Provide exceptional customer service by handling inquiries complaints and requests online and on social media platforms (TikTok and Instagram).
- Monitor and respond to customer interactions on social media in a timely and professional manner.
- Maintain a positive brand image by engaging with customers and addressing concerns proactively.
- Assist in developing FAQs knowledge base articles and automated responses to streamline customer support processes.
- Gather customer insights and report trends to enhance the overall customer experience.
- Support the development of best practices for customer interactions across all platforms.
- Prepare for a future leadership role by gaining expertise in team management training and process optimization.
Minimum Requirements:
- At least 3 years of experience in customer service preferably in a role involving answering social media inquiries and interaction
- Leadership experience or the ambition to grow into a leadership role is required
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and a proactive mindset.
- Familiarity with Gorgias and WhatsApp or a similar tool and social media platforms (preferably TikTok and Instagram) is required
- Ability to multitask and prioritize tasks effectively.
- Experience handling social media inquiries
- Passionate about health and wellness; running and exercise are a BIG plus
Employment Type
Full Time
