ACCOUNT MANAGER TRAINEE
ACCOUNT MANAGER TRAINEE
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Job Description
We are looking for an Account Manager Trainee (AM Trainee) with an interest in International Trade.
The Account Manager Trainee serves as a support role for the Account Manager to achieve the client s satisfaction. The AM Trainee is expected to provide excellence in strategic administration tasks interact with internal stakeholders and solve customer s claims to assure customer service in the following areas:
- Quality Assurance:
Supplier Management Audits.
Compliance Audits. - Quality Control Services:
Product Inspections.
Lab tests - Customs compliance services:
PreCustoms Clearance Inspection
Responsibilities:
Support taking inquiries and requests from customers and addressing their needs.
Manage account setup (GIs Commercial user access company structure) as well as services setup and followup in the system from service creation support to report delivery and payment tracking (service CUT).
Define follow up and confirm (along with coordination and protocol teams) the MD quotation and inform booking changes to customers.
Support AMs during the meetings with other members of the team in and out of the country to discuss progress and find new ways to improve business.
Perform random audits to the reports sent by our team.
Provide all relevant information to the Finance team to invoice the services.
Follow up with customers for payment collection.
Qualifications :
Education: bachelors degree on International Business/Trade/Relations or related field.
Ability to communicate in writing and spoken in English and Spanish.
Ability to multitask and juggle several responsibilities simultaneously.
Good at using computer application software such as Excel Word Power Point etc.
Organizational skills and good attention to detail.
At least one year of working experience in operations/ customer service will be a plus.
Informacin adicional :
Compensations:
- Benefits above the legal requirement.
- Performance bonus reaching KPIs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
