Sr Manager Sales Engineering
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Salary Not Disclosed
1 Vacancy
Job Description
Purpose
Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions Product Pillars (including Digital Accept Inperson Accept Payment Processing Transaction Management & Optimization Fraud Management Risk Management and Post Transaction Management).
The scope of the role pertains to working and servicing the CEMEA region supporting new and existing install base clients for a single instance or combination of the Visa Acceptance Solutions core products and services including but not limited to: Payment Acceptance Payment Security Fraud & Risk Services.
Principle Responsibilities
Develop indepth knowledge of Visa Acceptance Solutions products through research and testing to function as subject matter expert with prospective customers through selfenabled product & services learning through technical testing & investigative exercises. The broader ValueAdded Services team and line manager will support you.
Maintain accurate up to date product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions through selfenabled product and services learning through technical testing & investigative exercises. The broader ValueAdded Services team & line manager will support you.
Provide technical presales support by accompanying CEMEA sales team to meetings with large and complex prospects. This would typically involve giving presentations to prospective and existing clients providing product demonstrations and using whiteboard sessions all with a focus on maintaining a salesoriented approach to solutioning the clients requirements through discovery phase exercises whilst using product services and industry knowledge to remain flexible in approach adapting to challenging pressured situations to deliver technical excellence.
Deliver clientfocused technical consultancy engagements to agree solution design and technically validate that the proposed solution can be implemented and will meet the client requirements.
Support the handover to Implementation Specialists to ensure efficient implementation.
Engage support and collaborate with prospective clients across the following verticals: Retail Travel Digital Financial Government & Gaming.
Provide proposal support to the CEMEA sales team for technical sections of RFI and RFP documents.
Write & develop small internal computer applications to provide proofofconcept ideas to evaluate Visa Acceptance Solutions products and to troubleshoot client issues by supporting Visa Acceptance Solutions prospects in partnership with the broader ValueAdded Services team and line manager and through application of knowledge and experience through selfenablement.
To troubleshoot client issues by supporting Visa Acceptance Solutions prospects existing clients and the CEMEA sales team during presales solutioning in partnership with the broader ValueAdded Services team.
Provide training on Visa Acceptance Solutions products and services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements to support successful implementation of the solution.
Ability to work independently on customer sites with minimal supervision around the CEMEA region.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
Required Experience
Demonstrable experience (10 years ) of the Payment Acceptance industry with specific emphasis on the product pillars of Digital Accept Inperson Accept Payment Processing Transaction Management & Optimization Fraud Management Risk Management or Post Transaction Management or a similar technology service delivery industry.
Demonstrable experience (5 years ) working as a sales engineer in a technical and commercial environment.
Demonstrable experience of providing ongoing support to large complex Direct and Indirect level clients over prolonged periods of time.
Demonstratable impact of cross functional collaboration between technical commercial service delivery and support teams.
Demonstrate working knowledge of intermediary level of programming & scripting skills (JavaScript Java PHP C/.NET HTML etc.) for effective implementation of the Visa Acceptance Solutions products & services.
Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and nontechnical audiences.
Strong evidenced track record in high customer focus and attention to detail.
Excellent communication and negotiation skills.
Fully fluent in mainstream software applications for writing presentation data management.
Preferred Experience
Bachelors degree in computer science Engineering Information Technology or equivalent.
Demonstrable years of dedicated presales service delivery or consultancy for multinational and global engagements.
Experience of technical programming for implementation of web service environment across hosted service platforms
Ability to speak French and Arabic is must.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
