Legal Operation Analyst
Legal Operation Analyst
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Job Description
Role: Legal Operation Analyst
Project: Streaming Service Platform
Schedule
- Monday to Friday
- 9:00 AM 6:00 PM
Location
- Onsite Oeiras
Job Summary
This role focuses on content moderation and involves reviewing written content on social media platforms to identify and address issues like fraud or copyright infringement. Youll handle legal requests accurately and ensure compliance with client policies guidelines and performance metrics such as SLA FCR and CSAT. The position requires attention to detail to meet quality standards and deadlines but it does not involve typing or watching videos. Instead the primary responsibility is flagging and assessing social media profiles and related content.
Responsibilities
- Moderate written content to identify and mitigate potential fraud or copyright infringement.
- Review and process legal requests promptly and accurately.
- Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR) Service Level Agreement (SLA) compliance and Customer Satisfaction (CSAT).
- Maintain uptodate knowledge of client policies and guidelines.
- Ensure all tasks are completed within agreed turnaround times and meet quality standards.
Mandatory Skills
- No previous experience required; maximum up to 12 months experience within content moderation preferred.
- Good understanding of KPIs and metrics (FCR SLA CSAT).
- German fluent B2 English
Recruitment Steps
- Initial Screening
- Operations Round Interview and Written Language Assessment
- HR Interview
Conditions & Benefits
- Annual Base Salary: 15260 including meal and transportation allowances
- Yearly Target Bonus: 5% of yearly gross base salary
- Language Premium Bonus: 3240/year
- Total Annual Compensation: 18 500 euros gross
Other Benefits
- Health Insurance Life Insurance and Family Plan (for spouse/legal partner and children)
- Type of Contract: 2month training agreement 1year fixedterm contract with 30 days probation
- Relocation Support (for candidates moving from outside Continental Portugal):
- Bureaucratic support to obtain NIF and NISS
- Assistance in finding suitable housing
- Relocation bonus: 2000 euros gross (paid with first payroll cycle)
- Additional 1000 euros gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)
Employment Type
Full Time
