Group Manager - Operations
Group Manager - Operations
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Job Description
Job Title: Group Manager Operations
Campaign: Travel
Location: Bridgetowne Quezon City Philippines
Work Setup: Onsite
Salary Range: PHPper month
Job Summary:
We are seeking a highly skilled and experienced Group Manager Operations to oversee the operations of our Travel Campaign. The ideal candidate will have extensive experience in BPO operations strong expertise in travel domain management and a proven ability to drive performance manage teams effectively and ensure client satisfaction.
Key Responsibilities:
- Oversee daytoday operations of the travel campaign ensuring efficiency and adherence to company and client standards.
- Develop and implement strategic operational plans to meet business objectives and improve overall performance.
- Manage performance metrics and drive results by monitoring KPIs such as customer satisfaction quality productivity and financial performance.
- Provide leadership and mentorship to operational teams ensuring high levels of employee engagement and retention.
- Collaborate with internal stakeholders and client representatives to address concerns implement process improvements and drive operational excellence.
- Ensure compliance with company policies industry regulations and quality assurance standards.
- Analyze operational data identify trends and opportunities and make datadriven decisions to optimize processes.
- Lead continuous improvement initiatives to enhance efficiency reduce costs and improve customer experience.
Qualifications & Requirements:
- Educational Background: Bachelors degree from an accredited institution.
- BPO Experience: Minimum of 10 years in business process outsourcing (BPO) operations specifically in the travel sector.
- People Management Experience: At least 3 years in a leadership or managerial role overseeing operational teams.
- Strong travel domain expertise with a deep understanding of industry trends policies and customer expectations.
- Excellent communication skills in English with the ability to interact effectively with clients stakeholders and team members.
- Strong analytical and problemsolving skills to assess operational challenges and implement effective solutions.
- Ability to thrive in a fastpaced dynamic environment and manage multiple priorities effectively.
- Proficiency in performance management employee engagement and client relationship management.
Qualified and Interested candidates should send CV to
Job Title: Group Manager Operations
Campaign: Travel
Location: Bridgetowne Quezon City Philippines
Work Setup: Onsite
Salary Range: PHPper month
Job Summary:
We are seeking a highly skilled and experienced Group Manager Operations to oversee the operations of our Travel Campaign. The ideal candidate will have extensive experience in BPO operations strong expertise in travel domain management and a proven ability to drive performance manage teams effectively and ensure client satisfaction.
Key Responsibilities:
- Oversee daytoday operations of the travel campaign ensuring efficiency and adherence to company and client standards.
- Develop and implement strategic operational plans to meet business objectives and improve overall performance.
- Manage performance metrics and drive results by monitoring KPIs such as customer satisfaction quality productivity and financial performance.
- Provide leadership and mentorship to operational teams ensuring high levels of employee engagement and retention.
- Collaborate with internal stakeholders and client representatives to address concerns implement process improvements and drive operational excellence.
- Ensure compliance with company policies industry regulations and quality assurance standards.
- Analyze operational data identify trends and opportunities and make datadriven decisions to optimize processes.
- Lead continuous improvement initiatives to enhance efficiency reduce costs and improve customer experience.
Qualifications & Requirements:
- Educational Background: Bachelors degree from an accredited institution.
- BPO Experience: Minimum of 10 years in business process outsourcing (BPO) operations specifically in the travel sector.
- People Management Experience: At least 3 years in a leadership or managerial role overseeing operational teams.
- Strong travel domain expertise with a deep understanding of industry trends policies and customer expectations.
- Excellent communication skills in English with the ability to interact effectively with clients stakeholders and team members.
- Strong analytical and problemsolving skills to assess operational challenges and implement effective solutions.
- Ability to thrive in a fastpaced dynamic environment and manage multiple priorities effectively.
- Proficiency in performance management employee engagement and client relationship management.
Employment Type
Full Time
