Cluster Director of Operations
Cluster Director of Operations
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Job Description
Position Scope:
Your role is to enforce standards and to guarantee a consistently highquality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service revenue generation and cost management. Creates a culture which is service focused positive and driven to succeed open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level. Carry out Duty Management shifts accordingly DM ROTA and business needs.
Plans directs and manages the property Operations to achieve all Operational goals.
You will work closely with the following departments Front Office Guest Services Spa Food & Beverage Security Housekeeping and Engineering to achieve Hotel goals and met set out Hotel Standards.
Tasks and Responsibilities:
- Attends meetings and training suggested by the General Manager/Regional Office
- Assists colleagues to perform similar or related jobs when necessary
- Accepts flexible work schedule necessary for uninterrupted service to Company guests
- Continuously seeks to improve the Company operation and knowledge of own job function
- Attends to duties/tasks assigned directly by the GM and will act as second in command during GMs absence and highest authority of the operation.
- Is responsible for the operation in the absence of the GM
- Other duties as assigned.
- Assists in the development of the Company annual business plan by developing strategies to increase revenues and reduce costs
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture clear expectations and policy & procedural implementation.
- Analyses financial reports for all operational departments and takes corrective action to control negative deviation.
- Analyses deviation to budget in all operational departments and takes action when required
- Follows up on forecasts to aid in management decision making
Please note the above tasks and responsibilities are not limited to the above stated.
Qualifications :
- Minimum 5 years of experience in hotel operations management including supervisory experience.
- Extensive knowledge of hotel operations.
- Demonstrated ability in strategic planning budgeting and financial control
- Bachelors degree in Hospitality Management Business Administration or a related field; Masters degree preferred.
- Excellent analytical and problemsolving skills with a datadriven approach to decisionmaking
- Strong leadership abilities with experience in performance management and team development
- Proficiency in Microsoft Office suite and hotel management software
- Outstanding communication and negotiation skills
- Ability to work collaboratively in a fastpaced dynamic environment
- Customerfocused mindset with a commitment to delivering exceptional guest experiences
- Indepth knowledge of industry trends best practices and quality standards
- Adaptability and resilience in managing multiple priorities and stakeholders
- Fluency in English; knowledge of other languages is a plus
Additional Information :
At Accor we are Heartists! Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists
Every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
