Windows Infrastructure Support Analyst
Windows Infrastructure Support Analyst
Posted on :
15-02-2025
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1 Vacancy
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Job Description
Role: Windows Infrastructure Support Analyst
Location: Calgary AB
Contract
The Windows Infrastructure Analyst works with other Rogers teams to deliver maintain and support internal/external applications and services which utilize the Microsoft Platform. Execute efficient effective operations within Rogers Microsoft environment:
- Supporting the Microsoft environment through standard ITSM Processes. Actively engaging on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow.
- Providing after hours 24X7 Support via an oncall rotation.
- Managing Microsoft Windows server resources (i.e. CPU Mem Storage); Creation and deletion of VM snapshots; Operating System Patching Upgrades/Lifecycle. (Versions 2003 to 2022; physical and virtual environments).
- Creating and maintaining support documentation.
- Provides input based on technical expertise and has a strong understanding of industry best practices keeping up with technology changes through ongoing self study.
- Excellent verbal and written communication skills to effectively interact with end users team members other groups and vendors.
- Keen interest and understanding of Security and Cyber Security concepts and how they pertain to the Microsoft landscape.
- Supporting Tier 1 and Tier 2 level teams; providing training and knowledge transfer to help better support Microsoft solutions.
- Participating in delivery of enterprise wide projects which require Microsoft foundations (i.e. Active Directory ADFS SSO etc.)
- Working with 3rd parties and vendors to implement integration with Microsoft technologies.
- Provide support/expertise to Rogers internal customers as required.
- Strong skills in application troubleshooting/support and an ability to stay calm under pressure. Serving as escalation resource and representing the team on large scale and sometimes complex application issues.
- Undertake a primary focus with proficient knowledge and capabilities in the following technologies:
- Account and Access Management Group Management GPO Multifactor Authentication (MFA and Identity Management (IDM).
- Active Directory DNS DHCP (Men & Mice) Certificate Services (PKI Venafi).
- Azure Automation Federation Services Application Proxy.
- Microsoft Office 365 Exchange Outlook Calendars Teams SharePoint.
- SCCM/Intune/Bitlocker Patching Automation and Endpoint Management.
- Provides support server resources and Microsoft technology platform in the delivery of Rogers technology projects and initiatives.
- Collaborates with applications teams in the provisioning and support Windows based servers and services.
- Provide 2nd and 3rd tier level support to Server Operations Desktop Services and Application Services teams with incidents and issues related to Windows servers and all Microsoft technology.
Employment Type
Full Time
Key Skills
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