Technical Trainer
Technical Trainer
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Job Description
Essential Duties and Responsibilities:
Conduct educational programs and training courses for dealers and customers (at the Center for Training & Technology onsite locations & virtually).
Promptly react to and resolve dealer/customer questions issues or concerns regarding training.
Consult with sales service or administrative staff to answer or advise dealer/customers.
Support the service and sales department with customer/dealer visits.
Receive and process training requests.
Review completed training material orders for accuracy and detail (quantity delivery dates item numbers special notes).
Stay informed on training schedules machine availability guest instructor needs onsite training planning/scheduling and selfdevelopment.
Create reports and help develop ideas to continue improving dealer/customer learning needs and experiences.
Assist with other training tasks when the need arises.
Essential Skills and Knowledge:
Demonstrated experience as a technical trainer in formal and/or informal settings.
Knowledge of modern training techniques.
Experience in designing technical course content.
Outstanding communication skills and comfortable speaking to groups.
Proven field service experience in the heavy equipment industry (automotive heavy equipment construction agriculture etc.).
Associates degree (A.S. A.A.S. or A.A.B.) or a minimum of 5 years of relevant work experience or an equivalent combination of education and training experience.
Maintains a consistent team approach.
Working knowledge of Microsoft Office (PowerPoint) and ability to learn other software.
Certification such as CTT (Certified Technical Trainer) is a plus.
This company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to among other things race religion color national origin sex age sexual orientation gender identity or expression status as a protected veteran or status as a qualified individual with a disability.
Employment Type
Full Time
