Visa Application Officer mfd - Kuweit Kuweit City - 6 months contract
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PLEASE NOTE BEFORE APPLYING
- This position is based in KUWEIT Kuweit City ;
- Local contract no freelance contract neither expatriation ;
- Fluent in English & Arabic (written and spoken) ;
- SpeakingFrench is an advantage ;
- 2 years experience required ;
- Starting date : 01/04/2025.
WHO ARE WE
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions responsible for financing and managing visa application centers to process their Schengen visa applications.
We currently operate in 10 countries and welcome more than 250000 visa applicants each year.
As part of our development we are looking to strengthen our Operations department and are looking for experienced Visa Application Officers looking for new challenges within a dynamic and human focused company.
DESCRIPTION
As Visa Agent Officer you will be the primary point of contact between Capago and visa applicants ensuring that every interaction is handled with the utmost professionalism and efficiency. The ideal candidates will be passionate about delivering exceptional customer service and satisfaction.
RESPONSIBILITIES
The main responsibilities of the VAO are as follows:
- Welcoming all visa applicants in the operated visa application center ;
- Process the visa application of the applicants (front office) ;
- Collect payments from the applicants (Payment counter) ;
- Manage the biometric collection of visa applicants (biometry) ;
- Manage all back office tasks to finalise the visa application of our applicants (back office) ;
- Manage all other tasks given by the management.
REQUIRED SKILLS
The requires skills for this position are:
- Meticulous attention to detail and be accurate in your work ;
- Ability to adapt to changing visa requirements and procedures ;
- Proficient computer skills and the ability to work with document management systems and databases ;
- Able to work effectively in a fastpaced environment ;
- Capable of handling challenging customer interactions with professionalism ;
- Strong communication skills & empathy ;
- Fluent in English and Arabic (written and spoken) ;
- French is a plus ;
- Organisation & autonomy;
- Good teamwork ;
DIPLOMAS AND EXPERIENCE
- Matric in customer service related field ;
- Tertiary qualifications is an added advantage ;
- 2 years experience required ;
- Strong customer service experience and strong experience in handling customer objectionsis an advantage.
Employment Type
Full Time
