Service Designers
Service Designers
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Job Description
The Department seeks a Service Designer to join a multidisciplinary team to identify how services being developed can better meet the user needs. The Service Designer will need to have the ability to quickly understand the Department s regulatory requirements and design services that deliver on both regulatory and user needs. Given the nature of this transformation it is important that the Service Designer enables an environment that makes the services usable easy and desirable for both external and internal users.
A strong focus on researching customer/user behaviour and common responses is critical to creating new processes that aligns user regulatory business and technology needs that will deliver effective digital capability.
Requirements
Leverages user research and business requirement to identify how a service could be delivered so that it better meets user needs. Experience designing digital services to support digital development.
- Design and contribute to the endtoend journey of services across transactions products content regulatory and business processes.
- Collaborate with service designers user researchers and stakeholders across the TFTM program and the department to form the bigger strategic picture.
- Ensure that service design aligns to the TFTM program objectives and the broader TFTM program.
- Identify and prototype concepts to transform the service based on user needs.
- Work in an agile manner to deliver design and research activities.
- Work to the Service Design and Delivery Process and Digital Service Standard.
- Support the Product Manager to develop product strategies and design roadmaps.
Skills & Experience:
- Extensive experience in service design for large scale transformations
- Experience working in complex environments with multiple related digital services
- Demonstrable experience in solving complex problems based on evidence analysis and investigation
- Strong track record working in agile and multidisciplinary teams
- Human Centred Design approach to service delivery
- The ability to communicate effectively with technical and nontechnical audiences
- The ability to influence and guide decisions with senior stakeholders
- Excellent knowledge and experience in creating quality visual materials like journey maps user scenarios and concepts
- Exceptional ability in prototyping concepts to test hypotheses
- Strong understanding of the social and digital context for transformation particularly within large complex organisations
- Collaborative and supportive team player
- Excellent communicator in both written and verbal form.
- Ability to conduct or facilitate design workshops.
Responsible for collecting and evaluating data to comprehend business requirements and procedures and pinpoint opportunities for enhancement. Working with stakeholders, the Business Analyst will compile user needs, record discoveries, and create user stories to develop digital services. Experience working with stakeholders to develop user requirements to support delivery in a multi-disciplinary team. Key responsibilities: Engaging with our internal and external users, business areas to understand and capture user and business needs and identify opportunities (short and/or long-term transformation) for the future state. Work closely with solution architects to design solution that fit within the architecture standards for the program, and how the design might contribute to the future state. Supporting user engagement throughout the different phases of Discovery, Alpha, Beta and Live; including the provision of ongoing business and technical advice. Convert the conceptual/theoretical model of a service/product, into technically sound product features. Develop artefacts and diagrams to define and document user needs and system concepts and functionality Write user stories/PBIs for development, maintain alignment with features, dependencies within stories; help guide the sequence of development and acceptance testing of the implemented PBIs. Develop content for business consumption, translating technical solutions/features in to simple, effective manner, suitable for wider business consumption Communicating future system requirements to software developers and assisting in system design. Collaborate with service designers and stakeholders to form the bigger strategic picture. Skills & Experience Extensive experience in business analysis for large scale transformations Demonstrable experience in solving complex problems based on evidence, analysis and investigation Strong track record working in agile and multi-disciplinary teams Human Centred Design approach to service delivery The ability to communicate effectively with technical and non-technical audiences Influencing and guiding decisions with senior stakeholders Excellent knowledge and experience in creating quality visual materials Collaborative team player Excellent communicator in both written and verbal form. Ability to adapt and learn how to use a variety of systems.
Employment Type
Full Time
