ServiceNow Architect

Implementation Experience

     Own the ServiceNow roadmap and architecture aligning it with the Organizations business strategy and driving the adoption of new features and capabilities.

       Proven experience in designing and architecting endtoend ServiceNow solutions ensuring alignment with business requirements architectural principles and best practices.

       Ability to translate highlevel business requirements into technical designs and specifications considering scalability performance security and integration requirements.

       Provide architectural oversight and guidance during the implementation process ensuring adherence to established standards and best practices.

       Collaborate with crossfunctional teams including Business Analysts Developers and Implementation Consultants 3rd parties.

Upgrade Experience

     Identify opportunities to leverage new features and capabilities introduced in the latest ServiceNow release and align them with the ServiceNow Roadmap.

       Provide architectural guidance and oversight during ServiceNow upgrade projects with focus on performance and system availability during and after upgrade. Bring in right solutions weighing the cost effectiveness and simplicity in terms of managing operations.

       Assess the impact of upgrades on existing customizations integrations and workflows and recommend appropriate mitigation strategies or architectural changes.

       Review and validate the upgrade approach testing plans and rollback strategies to minimize risks and potential disruptions.

Design Review

     Taking accountability for the overall solution design and its alignment with business technical requirements.

       Evaluate design options and recommending the most suitable approach based on scalability cost effectiveness performance maintainability security and best practice.

       Participate in design reviews for change requests and projects providing technical guidance and ensuring alignment with architectural principles standards.

       Collaborating with development teams to ensure implementation adheres to the approved design and establish processes for ongoing design reviews.

       To review and signoff design efforts for development in Change Requests and Projects.

Integration Experience

     Proven expertise in integrating ServiceNow with thirdparty applications including enterprise resource planning (ERP databases and external systems using various integration methods such as web services APIs and middleware solutions.

       Proficiency in handling complex integration scenarios such as realtime data synchronization batch processing and eventdriven integrations.

       Experience with integration governance and documentation practices ensuring adherence to organizational standards and facilitating knowledge transfer.

       Understanding of integration performance optimization techniques load balancing and scalability considerations.

Best practice for development

     Define and continuously update coding standards and best practices for ServiceNow collaborating with Devops and Platform team.

       Establish processes for code reviews and static code analysis to identify and address potential issues or deviations from coding standards.

       Stay up to date with ServiceNows recommended coding practices platform updates and industry best practices and adapt coding guidelines accordingly.

       Monitor and analyse code metrics such as code complexity technical debt and code coverage to identify areas for improvement and refactoring.

ServiceNow Performance Analytics and Reporting

     Define framework around Performance Analytics Reporting and guide delivery team for datadriven decisionmaking

Cloud Computing Platform Familiarity

     Familiarity with cloud computing platforms such as AWS Azure or GCP and experience in deploying and managing ServiceNow instances in cloud environments.

Platform Health

     Ability to analyse platform performance metrics and identify bottlenecks or areas for optimization.

       Experience in monitoring and managing ServiceNows database size and growth.

       Ability to implement database size reduction strategies including archiving purging and data partitioning techniques.

       Familiarity with database performance tuning techniques such as query optimization indexing strategies and database configuration settings.

Effective Teamwork and Communication

     Possess excellent interpersonal and communication abilities to engage with diverse stakeholders effectively.

       Work closely with crossfunctional teams gathering requirements and collaboratively developing comprehensive solution designs through open dialogue and cooperation.

AI Now Assist and Automation

     Keep up to date with ServiceNows AI and automation offerings including Now Assist Virtual Agent Performance Analytics and Predictive Intelligence to leverage new features and functionalities.

       Ability to collaborate with crossfunctional teams including business analysts developers and subject matter experts to gather requirements align AI solutions with organizational goals and continuously update ServiceNow roadmap.

       Continuously identify opportunities in collaboration with teams for removing waste from processes make it lean and automate.

Agile Methodologies and DevOps Practices

     Experience of ceremonies such as sprint planning daily standups retrospectives and demos.

       Ability to collaborate effectively with crossfunctional teams including product owners developers and quality assurance.

       Knowledge of Agile project management tools and techniques such as user story mapping estimation and prioritization.

       Familiarity with Agile scaling frameworks such as Scaled Agile Framework (SAFe) or Disciplined Agile Delivery (DAD) for largescale Agile adoption.

       Willingness to work outside of normal business hours when necessary to solve high profile issues or complete critical path projects.

Qualifications :

Education and Certifications

     Bachelors degree in computer science or related field

       ITIL Foundation or higher certification

       ServiceNow Admin and Development certification (preferred)

Experience

     Minimum 6 years as ServiceNow Design Lead/Architect

       Experience in multiple ServiceNow implementations

       Advanced experience with Agile (Scrum) methodology

Technical Skills

     Expert in JavaScript Jelly HTML/CSS AJAX AngularJS

       Advanced with relational databases (MySQL Oracle SQL Server)

       Expert in ServiceNow scripting

       Experience with ObjectOriented (OO) code (Java preferred)

       Advanced understanding of CMDB configuration web services/APIs Single SignOn (SSO) implementations Active Directory and LDAP

       Advanced in ServiceNow Performance Analytics

Critical Leadership Capabilities

     Passion for learning and rapid iteration

       Ability to facilitate productive discussions with diverse groups

       Comfortable in a fastpaced resultsoriented environment

       Strong communication and collaboration skills

       Excellent problemsolving and analytical skills

       Ability to manage multiple projects and priorities

       Commitment to continuous improvement and innovation.

Additional Information :

Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. 

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