Waiteress

Roles and responsibilities

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables And Responsibilities

• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

Desired candidate profile

Motivator & role model
Positive attitude and well spoken
Result driven
Displays initiative
Commitment to professional values
Team creator
Customer / people oriented
Creative / open-minded
Greet and assist customers in a friendly and professional manner.
Take and deliver food and drink orders promptly and accurately.
Provide menu recommendations, answer questions about food and drinks, and ensure customer satisfaction.
Handle customer complaints and resolve issues with a positive attitude.
Maintain cleanliness of dining areas, including tables, chairs, and restrooms.
Collaborate with kitchen and bar staff to ensure smooth service.
Process payments and operate the point-of-sale (POS) system.
Ensure that all food and drinks meet the restaurant's quality standards.
Desired Qualifications:
Experience: Previous experience in a similar role is preferred, but not required.
Skills:
Strong communication and interpersonal skills.
Ability to work efficiently under pressure and multitask.
Attention to detail and a customer-focused approach.
Knowledge of food and drink menu items is a plus.
Ability to remain calm and professional in challenging situations.
Physical Requirements: Ability to stand for long periods and carry heavy trays, as well as the ability to walk and move around the dining area.