Customer Solutions Analytics - Internship 12 months program
Customer Solutions Analytics - Internship 12 months program
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Job Description
About This Role:
Join Global Customer Excellence & Operations (CE&O)the heart of Biogens omnichannel engagement. Within CE&O the Intern would join the Customer Solutions & Analytics team which designs and builds technical and business solutions that empower our affiliates to enhance communication with healthcare professionals (HCPs) deliver impactful global content and ensure robust data and analytics to drive business success.
As an intern on our Customer Data & Consent Team youll work on enabling and improving global customer consent and data collection efforts. Your key responsibility will be connecting technology with business needs supporting countries in boosting their consent and customer data collection across various channels.
What Youll Do in This Internship:
- Support the Implementation of Consent Solutions Help coordinate and deliver customer consent and data collection tools assist in resolving issues with IT teams and contribute to projects that enhance global data collection efforts.
- Promote Awareness of Consent Capabilities Create engaging materials like presentations and newsletters to highlight consent best practices and solutions keeping internal resources up to date and impactful.
- Help Monitor and Improve Data Quality Prepare reports on customer data and consent completeness and share ideas to improve key areas based on your findings.
This role offers a unique opportunity to collaborate across global and local functions gaining handson experience in technology business processes digital marketing and the pharma industry. We provide flexibility to combine your internship with studies and the chance to work from our vibrant Polish site in the heart of the city
What Youll Do:
- Spearhead the implementation of customer consent solutions by coordinating with IT teams and troubleshooting issues.
- Develop and disseminate educational materials to promote a deep understanding of consent tools and best practices within the organization.
- Analyze data quality and consent metrics preparing reports and proposing enhancements to improve our processes.
- Engage in project management providing updates and ensuring the smooth delivery of consent and data collection initiatives.
- Create communications like presentations and newsletters to keep internal stakeholders informed and engaged.
- Collaborate with various teams to foster the adoption of consent solutions across multiple channels.
- Contribute to ad hoc projects aimed at refining our customer data collection strategies.
- Deliver quarterly updates and insights to drive continuous improvement in consent practices.
- Act as a liaison between the CE&O Customer Data & Quality Lead and the Head of Customer Solutions & Analytics.
Qualifications :
Requirements:
- Currently pursuing or holding a degree in Business Marketing Management IT or a related field.
- Fluent in English with the ability to manage tasks and communication entirely in the language.
- Comfortable using MS Office tools (PowerPoint Excel Outlook) with bonus points for experience with MS SharePoint.
- Strong communication skills with a friendly and open approach to collaboration across teams and meeting new people.
- Some experience in preparing marketing or training materials is a plus.
- A techsavvy mindset with a willingness to explore and learn new technologiesready to dive into handson technical tasks.
- Naturally curious and inquisitive eager to dig deeper into challenges and unafraid to ask questions to understand the details.
Additional Information :
Join our Global Business Services Center in Poland!
The vision of GBS at Biogen is to be recognized as a worldclass Global Business Services organization driven by the desire for excellence in its people business solutions execution and partnerships with internal and external customers.
We offer:
- A paid internship program (12 months) in a dynamic and one of the oldest biotechnology company in the world
- Company mission you can be really proud of
- Work with diverse and knowledgeable multinational teams
- Opportunities to learn and grow
- 32 hours of internship per week
Why Biogen
We are a global team with a commitment to excellence and a pioneering spirit. As a midsized biotechnology company we provide the stability and resources of a wellestablished business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning growth and expanding their skills. Above all we work together to deliver lifechanging medicines with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds cultures and perspectives make us a stronger and more innovative company and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
