SOSeniorServiceNowDeveloperAI2025

Key Responsibilities:Develop and implement AIbased solutions within the ServiceNow platform focusing on Virtual Agent Predictive Intelligence and other machine learning features.Design and integrate AI models to enhance automation improve customer experiences and streamline business operations.Develop custom integrations to connect ServiceNow with external AI/ML platforms and tools.Leverage ServiceNows Natural Language Processing (NLP) capabilities to enhance Virtual Agent conversations and workflows.Build and maintain AIbased algorithms to provide intelligent recommendations and insights for business decisionmaking.Create and optimize predictive models and data pipelines for realtime data analysis and reporting.Collaborate with crossfunctional teams to understand business requirements and design AIdriven solutions that meet those needs.Ensure the integration of AI/ML models aligns with ServiceNow best practices and industry standards.Perform testing tuning and continuous monitoring of AI models to improve performance and accuracy.Support the deployment of AIpowered chatbots workflows and automation tools to improve user experiences.Stay uptodate with emerging AI/ML trends and technologies recommending new tools or methodologies to enhance the platform.Required Qualifications:Bachelors degree in Computer Science Data Science AI/ML or related field or equivalent practical experience.Proven experience (8 years) as a ServiceNow Developer with a strong focus on AI machine learning or automation.Handson experience with ServiceNow AI features including Virtual Agent Predictive Intelligence and NLP capabilities.Strong programming skills in JavaScript Python or similar languages used in AI/ML applications.Proficiency in AI/ML frameworks and libraries such as TensorFlow Keras Scikitlearn or similar.Solid understanding of Natural Language Processing (NLP) and conversational AI technologies.Experience with ServiceNow integrations (REST/SOAP) and web services.Strong understanding of data structures algorithms and statistical analysis.Familiarity with ServiceNow configuration including Business Rules UI Actions and Scripting.Knowledge of data privacy ethical AI development and relevant industry regulations.Preferred Qualifications:

ServiceNow AI or Developer Certifications (e.g. ServiceNow Certified Application Developer ServiceNow Certified Predictive Intelligence Specialist).

Experience with AI/ML model deployment versioning and optimization.

Experience with DevOps and CI/CD practices in an AI/ML context.

Knowledge of cloud platforms such as AWS Azure or Google Cloud for AI/ML deployments.

Familiarity with Agile development methodologies.

Ability to work with large datasets and implement machine learning algorithms for predictive modeling and analysis.

Qualifications :

Bachelors degree in Computer Science Information Technology or related field.

Additional Information :

810 years experience in ServiceNow development with a strong focus on AI machine learning or automation.

Remote Work :

No

Employment Type :

Fulltime