Key Account Manager

Roles and responsibilities

Account Management:

- Act as a liaison between Snoonu and high-value partners.

- Ensure partners receive the best offers and promotions.

- Convert brands to Snoonu Delivery and encourage the use of last-mile services.

Data and Documentation:

- Update documents and share accurate data.

- Perform data analysis and create presentations.

- Ensure financial updates and necessary documentation are provided to finance.

Sales and Revenue Generation:

- Sell non-commission revenue services.

- Promote marketing tools and studio services.

- Design and execute campaigns based on market trends..

Relationship Building:

- Build and maintain strong relationships with decision-makers.

- Organize and participate in partner meetings, lunches, and events.

- Represent Snoonu in official channels and at events.

Partner Education:

- Educate partners on operations, escalation matrices, and business impact.

- Ensure partners understand takeaway, drive-through, and other relevant processes.

- Facilitate training sessions and provide relevant materials to minimize cancellations.

Negotiation and Communication:

- Negotiate and convince partners effectively and respectfully.

- Communicate with all stakeholders and maintain a professional demeanour.

- Use WhatsApp Business for work communication, with automated replies after hours.

Tracking and Reporting:

- Track and report on partner performance and campaigns.

- Secure work data and prepare for fluctuations in orders.

- Provide regular updates to the Head of Partnership.

Market Understanding:

- Stay informed about market trends and competitor activities.

- Utilize market knowledge to provide valuable insights to partners.

- Initiate projects and suggest improvements from a partner's perspective.

Team Leadership:

- Lead and manage a team of Account Managers.

- Provide guidance, support, and mentorship to Account Managers.

- Oversee the performance and development of the Account Managers.

- Foster a collaborative and motivated team environment.

Team Collaboration:

- Work closely with the operations team to resolve partner issues.

- Collaborate with the finance team to ensure smooth financial operations.

- Share knowledge and techniques with the team.

Additional Expectations:

- Attend company events and dinners.

- Handle cancellations and refund disputes.

- Organize and prepare for leave, including handover of work phone and contacts.

- Block calendars ahead of time for vacations and notify partners of absences.

Desired candidate profile

- Strong business acumen and knowledge.

- Excellent negotiation and communication skills.

- Proven leadership and team management abilities.

- Ability to build and maintain relationships with key stakeholders.

- Proficiency in data analysis and presentation.

- Understanding of marketing trends and campaign design.

- Team player with a go-getter attitude.
Account Management Expertise:

Proven experience managing and nurturing key accounts and building long-lasting relationships with strategic clients.
Expertise in understanding client needs and aligning them with business offerings to ensure customer satisfaction and retention.
Sales Strategy Development:

Ability to develop and execute sales strategies tailored to key accounts, driving revenue growth while ensuring customer satisfaction.
Experience with strategic planning, forecasting, and setting clear targets for account growth.
Strong Negotiation Skills:

Demonstrated ability to negotiate complex contracts and agreements to ensure favorable terms while maintaining long-term relationships with clients.
Ability to manage contract renewals, upselling, and cross-selling opportunities.
Customer-Centric Approach:

Strong customer-focused mindset with the ability to understand and anticipate the unique needs of each key account.
Excellent interpersonal skills to build trust and engage with senior decision-makers at the client level.