Activity leader

Automotive Service Director

Essential Duties and Responsibilities:

• Ability to oversee multiple locations
  


• Train Advisors to greet every customer that enters our facility with hospitality and the highest level of respect.
  


• Train Advisors to present the best solution to properly repair our customer s vehicle in a way that is easy for them to understand.
  


• Manage the store s workflow in an effective and efficient manner.
  


• Train Advisors to possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
  


• Maintain a positive attitude and team atmosphere at all times.
  


• Use the phone in a professional manner, always with the intention of creating a long-term relationship between the store, yourself and the customer.
  


• Supervise and direct employees.
  


• Prepare business goals for each month as well as each year.
  


• To act in a professional manner that reflects the quality organization you represent. Always project an attitude of honesty and integrity.
  


• Direct, coordinate, and participate in performing customer service activities as dictated by work load.
  


• Ensure that all work is performed to proper specifications.
  


• Assist other employees as needed.
  

Requirements

• Five years related experience and/or training; or equivalent combination of education and experience.
  
• Graduation from an industry recognized service training program also preferred by not required.
  

• Valid drivers license
  
• Proof of minimum state required insurance on personal vehicle.
  
• Driving record acceptable to our current insurance carrier.
  

Benefits

• Compensation is based on performance and is competitive with the retail automotive market.
  
• Great benefits