Sr. PM, Inbound Services, Japan Consumer Innovation

Amazon Japan is looking for an innovative service-oriented Senior Product Manager for our inbound supply chain services team. You will be responsible for designing and developing digital services for our vendor partners. This highly visible role will re-imagine the vendor experience for inbound drive process streamlining and service innovation ultimately delighting our vendor partners with a first-of-its-kind B2B experience. You will build new vendor self-service capabilities to accelerate adoption and improve the vendor experience in delivering products to Amazon.

The right candidate is obsessed with making things just work for the customer. You think big and are highly strategic in driving clarity of product vision and direction. At the same time you are detail-oriented and can dive deep to understand complex processes existing system interactions and system dependencies so as to deliver a streamlined customer experience. You thrive in a fast-paced environment with lots of ambiguity and take care of what needs to be done to unblock teams and advance business objectives and goals. You must be able to lead at a senior level establish trust with global teams and represent the customer in all interactions. You will work closely with local business teams supply chain and technical teams around the world. You will implement effective change management strategies to build the Amazon Supply Chain of the future.

Key job responsibilities
Strategy: articulate holistic business and tech strategy for zero-to-one product development and launch
Customer insights: work backward from customer needs and pain points and translate these into service requirements.
Product vision: create and continuously refine product vision and concept based on customer and stakeholder needs
Product definition: develop minimum lovable product (MLP) and tech roadmap to achieve product vision. Prioritize key features to deliver business value.
Product creation: work with global tech teams to define technical requirements and develop online service features.
Process design: work with internal stakeholders and business leaders to streamline or change processes to support digital workflows.
Business impact: work with other service functional and domain owners to define and achieve success measures and optimize overall system processes
Change management: launch system and devise programs for change management drive user adoption and improve key service/operational metrics
Review mechanisms: Hold internal business reviews to track performance and deliver necessary improvements

About the team
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Learn more about Japan Consumer Innovation

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Employee Interview for Japan Consumer Innovation

- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience in a business-to-business (B2B) environment high-tech products/services
- Speak write and read fluently in Japanese at a business level or above (N1)

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