Program Manager, APAC DSP Partner Experience Team

At Amazon we are committed to improving the experience sustainability and operational success of our Delivery Service Partner (DSP) network. The APAC DSP Partner Experience team is seeking an experienced Program Manager to lead strategic programs and initiatives in Japan while also supporting selected regional efforts in Australia.

This role will primarily focus on initiatives aligned with the teams safety charter representing approximately 6070% of the roles addition the role will support broader DSP and driver experience programs aimed at improving partner engagement operational performance and delivery associate experience.

The successful candidate will work cross-functionally with business operations product safety and partner teams to drive scalable programs improve mechanisms and deliver measurable business impact. This is a highly collaborative role requiring strong program management stakeholder management analytical thinking and execution skills in a fast-paced and ambiguous environment.

Whats in it for you
- The opportunity to influence business decisions and drive measurable outcomes at regional scale
- A fast-paced environment where you can solve ambiguous problems build new mechanisms and drive continuous improvement
- Collaboration with a diverse network of stakeholders across APAC and global teams
- The ability to shape long-term strategy while remaining close to operational execution and customer impact
- An environment that encourages ownership innovation and continuous learning

Key job responsibilities
- Lead strategic safety-related programs and initiatives for the DSP network in Japan
- Own end-to-end programs and initiatives that improve the experience and sustainability of Amazons DSP network in Japan while supporting selected regional initiatives in Australia
- Drive program governance business reviews leadership updates and operational reporting
- Drive execution of cross-functional initiatives by partnering with Operations WHS and Product
- Build scalable mechanisms and continuously improve processes that enhance safety outcomes partner experience and operational performance
- Analyze operational trends and business metrics to identify risks opportunities and areas for improvement
- Manage multiple complex programs simultaneously in a fast-paced and ambiguous environment
- Influence stakeholders across regional and global teams to drive alignment and deliver results

A day in the life
A typical day may include reviewing operational and safety performance metrics leading cross-functional discussions to resolve emerging issues aligning with regional stakeholders on program priorities and driving execution against key initiatives. You may work closely with Operations WHS Product Policy and DSP partner teams to identify improvement opportunities launch new mechanisms or support regional business reviews.

You will also spend time translating ambiguous business challenges into scalable solutions preparing leadership updates influencing stakeholders across multiple organizations and ensuring programs are delivering measurable impact for DSP partners and delivery associates.

Whats a day in the Amazon office like Benefits the team
The APAC DSP Partner Experience team owns programs and initiatives that improve the experience sustainability and operational success of Amazons Delivery Service Partner network across the region. We partner closely with operations product and support teams to build scalable solutions that improve partner and driver outcomes while supporting Amazons customer and safety commitments.

- Bachelors degree in business engineering operations supply chain transportation logistics
- 5 years of program or project Management experience
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- Experience interpreting data and making business recommendations across leadership and cross-functional teams
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Speak write and read fluently in English and Japanese

- Experience in program management logistics operations supply chain transportation or equivalent
- Experience leading safety compliance operational excellence or risk-reduction initiatives
- Familiarity with Japan business operational or regulatory environments
- Experience preparing business reviews and communicating with senior leadership

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