Customer Experience Mgr APAC

TheCustomer Experience Manager APACoversees the end-to-endOrder-to-Cash processfor the BU Catalysts division serving as themain point of contactfor Sales and customers. The role ensures orders are managed accurately and on time while leading a regional team and driving continuous process improvements.

Responsibilities

• Order-to-Cash Management:Own the full O2C process ensuring order accuracy proper backlog management and timely delivery
• Customer & Sales Support:Act as the single point of contact for customers and Sales handling escalations and ensuring timely resolution
• Cross-functional Collaboration:Coordinate with global and regional stakeholders to support business and financial targets (OTIF Revenue Projection)
• Team Leadership: Influence and collaborate with the GBS regional team through regular performance dialogues and coaching
• Process Improvement:Identify gaps and drive continuous improvement initiatives using Lean Six Sigma methodologies
• Quality & Compliance:Conduct Root Cause Analysis maintain process documentation and ensure adherence to Clariant SOPs and best practices

Requirements

Education

• University degree in Business Administration Finance Economics or related field
• Equivalent work experience and expertise will also be considered

Experience

• Minimum3 yearsin Customer Service or Order-to-Cash
• Basic understanding of Import/Export and financial business context
• Experience in Supply Chain Management and/or Manufacturing/Operations(preferred)
• SAP Sales & Distribution (SD) and Material Management (MM) experience(desirable)

Skills

• Proficient in Microsoft Excel Word and Outlook
• Fluent inEnglishand relevant regional languages
• Strong analytical and critical thinking capabilities
• Strategic planning and execution abilities
• High attention to detail and process accuracy

Important Notice for Applicants:This position does not offer support for relocation from overseas or for obtaining a work visa. Therefore only candidates who hold Japanese nationality a valid work visa or permanent residency in Japan will be considered. Relocation support within Japan is available.

Our Offer

給与
経験やスキルを考慮し当社規定によって決定
賞与基礎賞与年 2 回業績賞与グローバルボーナスプラン年 1 回

就業時間

労働時間区分フレックスタイム制 コアタイム有10:30 15:30
フレキシブルタイム 有 7:0010:30 15:3020:00
標準的な勤務時間帯 9:00 17:30 休憩時間 1 時間残業 1020 時間程度

休休暇
年間休年
年間有給休暇 15 20 下限数は社 3 か 経過後の付与数 となります
その他特別休暇傷病休暇積休暇永年勤続休暇

福利厚
住宅当
通勤当
在宅勤務制度ハイブリッド勤務
カフェテリアプラン制度
確定拠出年制度
総合福祉団体保険
定年後再雇制度自社持株制度日産化学

試期間
有り 3 か

Your Contact

人事担当篠原中澤

Clariant is a Swiss-based global specialty chemicals company which is concentrated and developed in three business units: Care Chemicals Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline Greater chemistry - between people and planet which considers the principles of customer innovation and people orientation as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant we believe that diversity equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed respected supported and valued. Our diverse workforce allows us to tap into a wealth of perspectives experiences and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization based on objective criteria and regardless of gender gender identity race ethnicity religion protected veteran status age disability sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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