Runner

Soho House & Co.

Job Location:

Rome - Italy

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Purpose

As aRunnerwithSoho Houseyour role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm we will give you a platform to connect grow havefunand make an impact

Your main responsibility is toassistthe waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members tables acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service.

Key Accountabilities

To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
Tomaintaina spotless pristine work environment.
To provideservice to and is accountable for an assigned section.
To developrelationships with membersin order toprovide personalized service.
To polishcutlery ensuring they are ready for service.
To prepareany additions to tables in advance (preparing lemon wraps condiments butter portions etc).
To support withopening and closing procedures including but not limited to the set up and break down of stations.
Tomaintaina spotless and pristine working environment.
To attending regular meetings with front and back of house teams to learn about any menu changes and specialsalongside daily tastings.
To wipedown tables after members have leftresettingthe restaurant so we can welcome reservations and accommodate walk ins.
Tohandling all member interactions with the highest level of hospitality and professionalismand escalate any complaints to your floor manager.
To act inall matters related to safety security satisfaction and wellbeing of employees and members.
To assure the proper handling of VIPs and PWKs protecting their privacy and confidentiality.
To supporttheteamwith any of their needs on an ad-hoc basis.

Measures of Success

Positive feedback from member surveys.
Mysteryguest
Punctuality.
Feedback from management team.
Weekly and monthly knowledge tests.

Requirements

A successfulRunnerfor Soho House willideallyhave up to experience in a busy high-profile venue and a natural flair for first class reliablefriendlyand happy to be a key part of the team that strives for success.

Passion for Fooddrinkand hospitality
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions

Physical Requirements:

Must be able to seize grasp turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel bend crouch and climb asrequired

Benefits:

RAL: 22.263
Staff Canteen
Soho Friends Membership
Monthly Staff Screenings & Staff Gym Classes
50% Discount on Cowshed Spa
50% F&B Discount
Global Benefits: Any Bedroom Any House $100 per night
50% Discount Public Restaurants
Birthday Gift: 1 day OFFVoucher
House Hero and Introduce a Star Program
Corporate Benefits (access discounts platform)

Job PurposeAs aRunnerwithSoho Houseyour role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm we will give you a platform to connect grow havefunand make an impactYour main responsibility is toassistthe waiting staff and make sure the membe...

Job Purpose

Key Accountabilities

To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
Tomaintaina spotless pristine work environment.
To provideservice to and is accountable for an assigned section.
To developrelationships with membersin order toprovide personalized service.
To polishcutlery ensuring they are ready for service.
To prepareany additions to tables in advance (preparing lemon wraps condiments butter portions etc).
To support withopening and closing procedures including but not limited to the set up and break down of stations.
Tomaintaina spotless and pristine working environment.
To attending regular meetings with front and back of house teams to learn about any menu changes and specialsalongside daily tastings.
To wipedown tables after members have leftresettingthe restaurant so we can welcome reservations and accommodate walk ins.
Tohandling all member interactions with the highest level of hospitality and professionalismand escalate any complaints to your floor manager.
To act inall matters related to safety security satisfaction and wellbeing of employees and members.
To assure the proper handling of VIPs and PWKs protecting their privacy and confidentiality.
To supporttheteamwith any of their needs on an ad-hoc basis.

Measures of Success

Positive feedback from member surveys.
Mysteryguest
Punctuality.
Feedback from management team.
Weekly and monthly knowledge tests.

Requirements

Passion for Fooddrinkand hospitality
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions

Physical Requirements:

Must be able to seize grasp turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel bend crouch and climb asrequired

Benefits:

RAL: 22.263
Staff Canteen
Soho Friends Membership
Monthly Staff Screenings & Staff Gym Classes
50% Discount on Cowshed Spa
50% F&B Discount
Global Benefits: Any Bedroom Any House $100 per night
50% Discount Public Restaurants
Birthday Gift: 1 day OFFVoucher
House Hero and Introduce a Star Program
Corporate Benefits (access discounts platform)

Apply Now

About Company

Soho House & Co.

Soho House has members' clubs across Europe, North America and Asia, as well as restaurants, cinemas, workspaces, spas and bedrooms. Discover more here.

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