IT Technician Onsite

Stefanini EMEA

Job Location:

Firenze - Italy

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Working in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support.

We are looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition we are looking for a person with exceptional customer service skills along with the ability to build effective working relationships with both team members and business users and a flexible and committed approach to work.

Job responsibilities

Provide face-to-face IT support to users.
Install move and de-install hardware.
Diagnose issues related to PCs laptops printers scanners and other personal hardware.
Perform system and application change testing.
Prepare scripts in Microsoft Windows 11 10 and Microsoft Office 365 environments.
Support small projects related to new hardware or software installations.
Install software patches and updates using Microsoft SCCM.
Deliver a high level of customer service and hands-on support.
Suggest improvements and provide feedback on new products and services.
Build effective working relationships with team members and business users.

Bachelors degree in technical discipline (e.g. Engineering Computer Science Information Technology or related field) preferred.
At least 1-3 years of experience in a technical ICT environment.
Experience in a manufacturing-based organization preferred.
Good knowledge of End User Microsoft platforms:
- Active Directory/ Entra ID
- Microsoft Office
- SCCM/Intune.
Previous experience with ticketing tools and Ticket Management Software (ITSM Tool preferred).
Soft skills:
- Planning and organizing.
- Attention to detail.
- Problem solving.
- Customer service skills.
- Interest in technology.
Language proficiency:
- Italian: Excellent written and spoken proficiency - mandatory
- English: Upper-intermediate written and spoken proficiency - mandatory
Desired qualifications:
- Knowledge of End User Workspace platforms (discovery asset management client management);
- A strong enthusiasm for artificial intelligence is very nice to have with a desire to explore and utilize our internal SAI Library tool in excelling in your role;

Work conditions:

Working hours: 40 working hours per week
Contract type: Temporary contract - 6 months
Working setup (hybrid on site remote): 100% onsite

What we offer

Salary starting with 26000 EUR gross/year depending on seniority level.

The final salary offer will be determined based on gender-neutral objective criteria such as but not limited to the experience and seniority level required for the role as outlined in the job description. This will be further assessed during the technical interview.

Collective Bargaining Agreement (CBA) applied: Terziario Commercio with the following benefits:
1. Meal vouchers of 8 per worked day.
2. Medical insurance.
Special referral bonuses for recommending your friends;
Possibility to following trainings via Stefanini Linkedin Learning IT and soft skills training provided by our specialists.
Opportunities for professional development in a stable multinational environment.
Exposure to an international environment as part of a multicultural team spread across Europe.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next:

Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.

Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.

We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.

More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.

If you suspect youve been targeted please contact us immediately at for verification.

Key Points to Remember:

Legitimate job offers only follow interviews conducted with our hiring managers or clients.
We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

#LI-ONSITE

Required Experience:

Job DescriptionWorking in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support.We are looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and ...