Technical Solutions Engineer
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Job Summary
Arista Networks is looking for technical solutions engineers to join our world class support team. An Associate Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and will have access to labs to perform your own recreates along with training on our products and assigned mentors. This role also entails cross functional interaction with HWSW and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking customer interaction skills and communication skills.
Responsibilities
Post-sales technical support of Arista Campus products and solutions.
Respond to customer product inquiries via telephone or email.
Resolve customer concerns raised during installation operation maintenance product application or compatibility matters.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Recreate customer network issues in a dedicated lab environment (as needed).
Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications :
Knowledge of core networking concepts and protocols such as:
ARP BGP DHCP Flow Control ICMP IGMP IPv4 & IPv6 LACP LLDP Open Flow OSPF PIM QOS RIP Sflow SNMP STP
Desired skills:
Server virtualization highly desired (VMware ESXi Microsoft Hyper-V KVM etc)
Networking troubleshooting tools such as IXIA tcpdump and Wireshark are highly desired.
Programming/scripting (C Java Python Perl JavaScript shell) highly desired
Familiarity with TCP/IP and the traditional networking technologies required
Linux OS navigation require
Containers (Kubernetes Docker etc.) highly desired
SDN networking concepts highly desired
Education:
Minimum education is a BS in a technical field (CS/Networking majors preferred).
Industry certifications preferred.
Prior customer-facing experience preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and sof ... View more
