Tech Customer Support ( Spanish) CL13
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Job Summary
General Information
Position: Customer Support - Spanish
Location: onsite - Sandyford D18.
Contract: Full-time role 40 hours per week
Work Hours: 24/7 Mon-Sun 8am - 10pm on a rotational basis (no night shift).
In this role you will be responsible for reviewing business data according to client guidelines ensuring accuracy and compliance. The role requires staying current on policy changes advocating for the user community participating in process improvements and engaging in ongoing training to support highquality outcomes.
Roles and Responsibilities:
Review business data based on client guidelines using established tools and channels.
Developing deep knowledge within a complex product group.
Stay informed and updated on evolving client policies and guidelines.
Advocate for the user community ensuring their needs are addressed.
Investigate and prioritize advertising issues escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
Contribute to initiatives aimed at improving process efficiency and work quality.
Participate in continuous training programs and collaborative discussions for personal and professional development.
Effectively and concisely communicate resolution technical resolution workarounds or product confusion to the sales team.
Facilitate a high-end customer experience related to support.
Develop deep knowledge within a complex product group.
Mentor team members and own product support areas.
For internal applicants the type of contract will remain unchanged..
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible inclusive open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at .
About Accenture
#LI-EU
Professional Skills
Excellent oral and written communication skills required.
Ability to rapidly assess analyze and resolve or troubleshoot issues and distil into clear and concise communications.
Aptitude to support sophisticated products.
Ability to overcome a product learning curve.
Ability to think critically and problem seek.
Ability to work in teams.
Bachelors Degree
1 year of experience Customer Service/Call Centre is desirable
Proficient in English
Proficient with using computers
Language(s) Required: English and Spanish: As part of the interview process you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
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About Accenture
Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability. Our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities.Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status sexual orientation gender identity or expression marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities
About Company
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more
