Supervisor, Order Management

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

The Supervisor Order Management is responsible for leading and developing the Order Management team to ensure accurate compliant and efficient order processing across the Quote-to-Cash (Q2C) lifecycle.

This role combines people leadership operational oversight and process improvement to support a scalable and high-performing function.

The Supervisor will coach team members drive solution-oriented decision-making and partner closely with cross-functional teams to optimize workflows.

A strong focus on automation continuous improvement and operational excellence is key to success in this role. This position is based in Cork and requires in-office presence.

Your day to day

• Lead coach and develop the Order Management team building both individual and team capabilities
• Ensure orders are processed accurately and efficiently with strong adherence to compliance quality standards and critical deadlines (including month-end and quarter-end)
• Serve as a subject matter expert across all Order Management processes including purchase order requirements contracts revenue considerations shipping approvals and workflows
• Drive resolution of complex order issues using a structured solution-oriented approach Maintain compliance with internal controls including SOX requirements and audit readiness and support audit activities as needed
• Monitor team performance including quality productivity and workload distribution; adjust priorities and resources as required
• Track analyze and report on key metrics and performance indicators to ensure operational visibility and continuous improvement
• Ensure all order processing documentation and SOPs are accurate current and easily accessible
• Partner cross-functionally (Sales Finance Legal Operations) to improve processes and enable scalable growth
• Lead or contribute to initiatives that enhance automation streamline workflows and improve the overall Q2C process
• Deliver training and knowledge-sharing sessions to support team development and process adoption
• Support additional projects and responsibilities as assigned

Qualifications:

• Proven leadership and team-building skills with the ability to coach and develop high-performing teams and 2 years of management experience
• Strong knowledge of Order Management processes systems and workflows (experience with Salesforce and D365 preferred)
• Demonstrated leadership experience in a fast-paced high-tech environment (SaaS experience preferred)
• Ability to influence and drive change across cross-functional teams
• Strong analytical skills with a data-driven approach to decision-making
• Excellent verbal and written communication skills
• Ability to prioritize and perform effectively in a dynamic high-growth environment
• Bachelors degree in Business Finance Management or a related field preferred
  
  

Why Proofpoint

At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone.

We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to .

How to Apply

Interested Submit your application along with any supporting information- we cant wait to hear from you!