Sr. Manager, Ecosystems Governance

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DePuy Synthes is recruiting for a(n) Sr. ManagerProcess andEcosystemGovernancelocatedinRaynham MA West Chester Pennsylvania Raritan NJ United States Zuchwil Switzerland and Loughbeg Ringaskiddy Cork Ireland.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

Raynham MA (USA) - Requisition Number: 078302

Loughbeg Ringaskiddy - Requisition Number: 081302

Zuchwil Switzerland - Requisition Number:081301

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

This role is part of the Supply Chain Services capability and serves as a strategic process leadership role focused on advancing end-to-end Order to Cash (OtC) performance across the enterprise. The Senior Manager Process Stewardis responsible fordriving process standardization governance control and continuous improvement across theOtCvalue stream including customer master data order management billing dispute and deduction management collections cash application and process performance reporting. The role partners closely with Commercial Customer Service Supply Chain Finance Compliance and Digital/IT teams to ensure theOtCprocess is efficient compliant scalable and aligned to business priorities.

Key Responsibilities

• Own and steward the end-to-endOtCprocess design governance and performance framework across global and regional business operations.

• Define andmaintainglobal process standards policies controls and decision rights to improve consistency compliance and scalability across theOtClandscape.

• Partner across Commercial Customer Service Supply Chain Finance and Digital/IT teams to improve process handoffs resolve cross-functional pain points and strengthen end-to-end accountability.

• Lead process harmonization efforts across coreOtCsub-processes including customer master data order entry billing deductions and disputes collections cash application and reporting.

• Identifyprocess inefficiencies control gaps and sources of revenue leakage and lead initiatives to improve cycle time data quality working capital outcomes and customer experience.

• Establish andmonitorprocess KPIs control metrics and service performance measures using insights to drive prioritization and continuous improvement.

• Partner with system and data teams to define business requirements support digital enablement and ensure technology solutions align with process design and governanceobjectives.

• Lead root cause analysis and resolution of systemic process issues ensuring sustainable corrective and preventive actions are implemented.

• Support audit readiness internal controls and regulatory compliance requirements relevant to theOtCprocess.

• Facilitate governance forums and stakeholder reviews toalign onpriorities risks roadmap decisions and performance improvement opportunities.

• Drive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization.

• Provide leadership coaching and development for team members and/or matrixed resources supportingOtCprocess excellence activities.

• Ensure adherence toDePuy Synthesvalues internal controls and applicable global regulationsimpactingsupply chain systems.

Qualifications

Education

• Required:Bachelors degree in Supply Chain Information Systems Engineering Business ora relatedfield.

• Preferred:Masters degree (MBA MS or equivalent).

Experience and Skills

Required:

• Typically8-10 years of progressive experiencein supply chain operations digital systems orgovernance relatedroles withdemonstratedleadership responsibility

• Proven success leading process transformation governance or continuous improvement in complex global environments.

• Strong knowledge of coreOtCprocesses controls and performance drivers including billing collections deductions cash application and customer master data.

• Demonstrated ability to influence cross-functional stakeholders and drive results in a matrixed organization.

• Strong analytical and problem-solving skills with the ability to translate process issues into practical solutions.

• Experience with ERP platforms and digital tools that enableOtCprocesses reporting and automation.

• Strong communicationand executive presence with the ability to connect operational detail to business impact.

Preferred:

• Experience within SC&O Systems ERP advanced planninglogistics or supply chain execution platforms.

• Familiarity with regulated environments(e.g. medical devices life sciences)and requirements such asGxPand SOX.

• Agileor PMP/PPMCcertifications.

• Experience partnering with external technology vendors and service providers

• Background in process optimization risk management or digital transformation initiatives.

• Knowledge of data governance integration architecture or ecosystem platforms.

• Strong analyticalproblemsolving anddecisionmakingskills.

Other

• Language:English (additionallanguages a plus)

• Travel:Up to 1020% domestic and international

• Certifications:LeanSix Sigma PMP or relevant digital/systems certifications (preferred)

For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills:

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The anticipated base pay range for this position is:

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.