Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior IT Specialist to join our IT team. This role is available to candidates across Dublin.

The Senior IT Specialistfor the IT Squad will play a critical role in Clio. The IT teams mission is foundational to how we get work done at Clio our team has a meaningful and lasting impact. Were focused on facilitating the best possible experience for our Clio talent providing the right tools at the right time to further Clios mission of transforming the legal experience for all. We are moving past the traditional IT Services group of fighting fires and are always looking for ways to proactively automate and save our employees precious time. By supporting Clions we help them spend more time helping our customers.

A day in the life might look like:

• Providing world-class IT support to Clio employees globally managing inbound tickets from submission to resolution.

• Documenting troubleshooting steps in detail and communicating solutions clearly to end users.

• Supporting the onboarding process for new employees managing access to systems applications and various technologies.

• Maintaining an accurate and up-to-date hardware inventory using asset management tools ensuring smooth asset lifecycle management. Procurement and logistics for hardware and software coordinating orders deliveries and repairs with vendors.

• Okta Slack Google Workspace. Extensive hands-on experience with Okta beyond basic user management.
  Specifically were looking for expertise in Okta Workflows SCIM-based application provisioning and the creation and management of groups and rules within Okta.

• Supporting and configuring macOS iOS and Windows systems in an environment with 2500 endpoints.

What you may have:

• 5 years of hands-on experience in IT support or related roles.

• Have experience managing inbound tickets from submission to resolution ensuring timely responses and thorough follow-up.

• Have a solid working knowledge of macOS iOS and Windows systems with the ability to support a diverse range of user needs.

• Have experience with core SaaS tools like Slack Zoom Confluence Microsoft Office Adobe 1Password Salesforce GSuite and GitHub and can provide basic user support and troubleshooting.

• Possess strong communication skills with the ability to explain technical concepts clearly to diverse audiences.

• Okta Slack Google Workspace. Extensive hands-on experience with Okta beyond basic user management. Specifically were looking for expertise in Okta Workflows SCIM-based application provisioning and the creation and management of groups and rules within Okta.

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive equitable salary with top-tier health benefits and dental coverage

• Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy

• Pension contribution

• Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region applicable experience and skillset of the candidate.

Diversity Inclusion Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Learn more about our culture at a Human and High Performing AI company meaning we use artificial intelligence to improve all of our recruitment AI helps us streamline the process for greater efficiency. However weve built our systems to ensure that a human always reviews AI-generated output and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @ email addresses.